Requisition Summary The Credits & Returns Analyst is responsible for processing dealer claim/credit requests per division policies and department guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Parts distribution centers, suppliers, and internal departments to ensure claims are processed accurately and timely. Job Functions / Responsibilities Review and validate dealer claim requests Process DSP and PDC and supplier credits Respond to Dealer inquiries and calls Process daily and monthly parts returns Communicate and Support Stakeholders (PDC's/Suppliers/Product Marketing) and reviewing backlog Other duties as assigned Qualifications Undergraduate degree or actively pursuing Proficient in Word, Excel and Outlook The ability to work independently and to make decisions based on department policies and procedures Excellent interpersonal skills and strong customer service orientation Additional Job Board Information As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is also eligible for a holiday gift. At PACCAR Parts, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, and experience. The salary range for this is $55,400.00 - $83,100.00 annually. Additionally, this role is eligible for a full range of benefit options listed above. PACCAR Parts is an eVerify Employer. PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement. Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the c