POSITION:Intake and Eligibility Specialist

SCHEDULE:Full-Time

LOCATION: Reno, NV 89503

SALARY:$20- $22.20/hr

TO APPLY:

Careers Page - https://www.nnhopes.org/about/careers/

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SUMMARY:

The purpose of the Intake and Eligibility Specialist is to identify the patients needs and provide linkage to services at Northern Nevada HOPES. The Intake and Eligibility Specialist engages patients through the initial intake by completing a needs assessment, orienting them to the processes at HOPES, linking them to services and explaining payment options and helping them enroll in Medicaid and Medicare services. On a typical day, an Intake and Eligibility Specialist may speak with patients seeking appointments, schedule new patient appointments, explain resource availability to patients, assist patients in obtaining state, county and local program assistance, and educate patients on benefits and services. The Intake and Eligibility Specialist receives a warm hand-off from the Service Excellence Navigator in optimizing the patient experience and continues the excellent first impression initiated by the Service Excellence Navigator.

MINIMUM/PREFERRED REQUIREMENTS:

*Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.

• Bilingual in Spanish required.
• Able to embrace and practice cultural respect and humility required.
• Proven ability to maintain professional conduct, including appropriate boundaries required.
• Able to work autonomously as well as collaboratively with all team members required.
• Able to exercise empathy and understanding required.
• Able to communicate and listen effectively required.
• Demonstrated extraordinary customer relations, quality service, and dedication to providing the highest quality of services to our clinicians, staff, and patients. Ability to establish rapport quickly with diverse population required.
• Computer literacy required.
• Prior intake experience preferred.
• Prior experience with diverse populations preferred.

We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.

BENEFITS:

Named one of the Best Places to Work in Northern Nevada in 2015, 2018, and 2019 and titledBest Place to work Hall of Famewe offer a great deal of attention to ensuring our employees havework/life balance and the opportunity to grow and develop their careers.Check out ourhttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf.