Program: Mindoula Population Health Program

Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking an enthusiastic Outreach & Enrollment Coordinator to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health.

Position Responsibilities:

• Conduct regular outreach and engagement with members virtually.

• Provide education on Mindoula's programs, addressing questions.

• Assess members' behavioral health needs and evaluate self-harm risk.

• Facilitate warm hand-offs to Case Managers for seamless transitions.

• Support members and team through resource development and outreach.

• Maintain accurate documentation for optimal member treatment.

• Complete case notes and data entry promptly.

• Represent Mindoula Health professionally and ethically.

• Offer suggestions for program improvement with respect and compassion.

• Collaborate with the team to achieve goals.

• Communicate clearly with members via phone and email.

• Respond positively to supervision for personal growth.

• Manage high-stress situations while maintaining healthy responses.

• Interact respectfully with members, fostering inclusivity.

• Assist with outreach efforts in Population Health and other programs.

• Perform additional assigned duties, embracing growth opportunities.

Education & Work Experience:

• Required:

• Previous experience in sales, outreach, customer service, engagement, and/or enrollment campaigns.

• Proficiency in data entry and database management.

• Minimum of 6+ months experience in a high-volume call center.

• An associate's degree from an accredited college or university or equivalent years of experience.

• Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products.

• Strong written communication skills with the ability to think critically and problem-solve independently are required.

• Preferred:

• Experience in the behavioral health or healthcare field.

• Experience working with high-risk, complex adults.

• Completion of Crisis Intervention Training/Crisis Training.

• Familiarity with Electronic Medical Records systems.

Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!

Schedule:

Work shifts scheduled between 11am - 8pm (EST, CST, PST) not to exceed 40 hours weekly. Include up to 20% mornings and weekends.