Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Systems Administrator Sr within PNC's Tempus Technologies organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As a Systems Administrator Sr, you will ensure that the agile work management solution is configured optimally to support our teams' workflows and processes. You will collaborate closely with various stakeholders including project managers, program managers, and stakeholders to understand their requirements and implement solutions within the agile work management solution. Specific job duties include the following:

· Agile work management solution configuration - Ensure the agile work management solution is configured optimally to support the organization's workflow and project management needs.

· User Support and Training - Provide support and training to users, enabling them to effectively utilize the agile work management solution for project management.

· System Maintenance and Upgrades - Conduct regular maintenance tasks and manage system upgrades to ensure the stability and security of the agile work management solution environment.

· Customization and Integration - Customize the agile work management solution and integrate it with other tools to enhance functionality and streamline processes.

· Issue Resolution - Troubleshoot and resolve issues related to the agile work management solution configuration, performance, and user queries in a timely manner

Due to the nature of this position, we are seeking technically proficient individuals who have experience using agile work management solutions. Candidates should be strong communicators and collaborators. Problem solving skills, as well as the ability to adapt and learn quickly is also preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Installs, configures and maintains mid-range operating systems.

• Analyzes and resolves problems associated with servers, hardware and software.

• Installs, configures and maintains operating hardware and software.

• Troubleshoots networking and operating system problems.

• Provides recommendations for hardware and software planning and budgeting related issues

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Configuration Management – Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Quality Assurance – Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Software Installation and Support – Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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