Job Description Summary

The Field Service Engineer – Drives-Performs a wide range of commissioning and Service tasks and ensures proper installation, service and commissioning of products and services. Provides technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting for the GE LV and MV drives

Job Description

Roles and Responsibilities:

As Field Service Engineer - Drives, you will:

• Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implements corrective actions

• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.

• Perform installation and commissioning activities at customer site locations of GE Drives

• Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction

• Under the direction of a senior engineer performs a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems

• Develop presentations and provides training and instruction to customers on drive operations

• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams

• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services

• Coordinate maintenance activities for the customer and planning for inspections

• Provide support to engineering teams working on customer CMU’s projects

• Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability

• Promote sales of maintenance services

• Provide on call support in response to customer calls for service

• Ensure appropriate response and service is provided to customer

• Complete timely service reports and other administrative requirements

• Support business growth opportunities and marketing campaigns

• Other duties may be assigned by management to meet business needs

Qualifications/Requirements:

• Diploma or Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college )

• Minimum 3 years of field service and/or commissioning experience

Eligibility Requirements:

• Ability and willingness to travel 85% of the time​ on short notice

• Extended hours / overtime maybe required during peak periods and emergency circumstances.

• The work environment at onsite locations is of a construction type setting. Whilst performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips and falls. The noise level on-site or on-board ships can be excessive, personal protective equipment (PPE) will be required.

Desired Characteristics:

• Ability to learn and follow defined departmental policies, procedures, and practices.

• Ability to prioritize workload and organize work activities in order to meet business needs and department goals.

• Minimum of 3 years of experience with GE Drive systems {With 2 years practicable working knowledge of at least one GE Power Conversion drive system (Including: MV7000, SD7000, MV3000, MD2000, LV7000)

• Experience of working with LV/MV Drives ABB, Siemens, AB, Vacon and Schneider

• Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive / system controller (Including PEC, PECe, CDC)

• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment

• Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services

The salary range for this position is 72,400.00 - 90,500.00 - 108,600.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible over time.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position