Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiration and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

As a Technical Program Manager with the Identity & Network Access (IDNA), Entra Core Services Business Unit, Reliability, Resiliency & Livesite (R2L), you will be part of a team that is passionate about providing the World’s Most Reliable Identity Services. You will partner with fellow program managers and service team engineers to drive improvement in Identity livesite/devops operations in order to not only prevent outages before they happen, but also to accerelerate our ability to communicate and mitigate outages faster when they do happen. In this role, you will be responsible for identifying, defining, and driving improvements across the IDNA service model. You will accelerate your career development through the opportunity to lead identification of project priorities and build your analytic problem skills, creating clarity and driving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Conduct Data Analysis & Deliver Data Visualizations

• Collect performance metrics and KPIs to identity opportunities for livesite improvement and to surface business objectives and key results (OKRs).

• Mine data sources and develop data visualizations that drive improvement in operations. Drive Process Innovation & Learning

• Identify and drive implementation of automated solutions to make livesite process more efficient.

• Foster a learning culture by leading learning sessions to review service disruptions and drive adoption of new livesite processes for continuous improvement. Stakeholder and Relationship Building

• Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops.

• Manage multiple customer and partner engagements.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 1+ year(s) experience managing cross-functional and/or cross-team projects.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Ability to implement new processes and secure buy-in from a cross functional team.

• Experience with cloud infrastructures like Azure or AWS

• Experience with reporting and data analysis systems & platforms (e.g., Power BI, SAP, etc.).

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .