SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SUPERVISOR, STARLINK NETWORK OPERATIONS Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a member of the Starlink Network Operations team, you will lead the team that monitors overall network health, ensuring that issues on the Starlink network are rapidly identified and resolved to deliver a reliable experience for our customers. Your primary responsibility will be to lead a team of technicians responsible for quickly responding to network issues, triaging, mitigating and resolving service outages. You will have responsibility for hiring, personnel development, and developing a culture of operational rigor where network health comes first. You will partner with other internal teams to drive business and engineering to improve the future network, and will be a critical voice in the development of our team and program strategy. We're looking for excellent problem solvers that succeed in wearing many hats (supervisor, trainer, technician, analyst), move quickly and proactively, are strong communicators, and fiercely advocate within the Starlink organization to ensure that the network delivers a great experience for our customers. RESPONSIBILITIES: Lead an hourly workforce of technicians by assessing employee performance, managing quality of work, providing positive/constructive feedback, facilitating conflict resolution, and addressing repeat issues with corrective actions, performance improvement plans or through disciplinary means Lead by setting an example, taking feedback from all levels of the organization, and motivating your organization to achieve the highest level of results Monitor and improve operations, ensuring a safe work environment Ensure established processes are being followed to guarantee that the team is correctly and appropriately responding to network issues Utilize quantitative and qualitative methods to understand root cause of new and trending issues Develop triage methods and troubleshooting playbooks that empower the team to deliver quicker response time, escalation decisions and resolution speed Collaborate with internal automation and tooling development teams to identify capabilities that increase the Network Operations Center performance and productivity Partner and create training programs, along with coaching tools, that enable our technicians to be knowledgeable, nimble, technically capable, and excellent communicators Develop reporting and analytics that measure internal team successes and performance Actively monitor and grow the workforce, ensuring team members are challenged and performing at the expected standards Manage scheduling, time off, and time cards for the Network Operations Center team to ensure 24/7 coverage is maintained BASIC QUALIFICATIONS: Bachelor's degree and 2+ years of leadership experience in one or more of the following; OR high school diploma or equivalency certification and 5+ years of leadership experience in one or more of the following: Customer Operations Network Operations Center (NOC) Security Operations Center (SOC) Managed service provider (MSP) Network Engineering PREFERRED SKILLS AND EXPERIENCE: Experience managing a team as either a front-line supervisor, shift lead, or team lead Bachelor's degree in network engineering, computer science, cybersecurity, engineering, or similar technical discipline Completion of a leadership and rotational development and/or IT service management incident management programs Experience in training, learning and development, analytics, vendor management, or c