SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT MANAGER (AVIATION) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. This is an individual contributor role that will manage large, complex enterprise agreements. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue. RESPONSIBILITIES: Act as the primary point of contact for a robust portfolio of assigned enterprise customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Serve as the team's internal expert in a particular vertical (aviation, cellular backhaul, maritime, etc.) Identify, design, and lead implementation of system enhancements and automations to improve the internal and external system interfaces BASIC QUALIFICATIONS: Bachelor's degree; OR high school diploma/equivalency and 6+ years of professional experience in business development, airline operations, engineering, or account management 3+ years of consulting or project management experience 3+ years working with customers in the aviation and/or commercial airline business PREFERRED SKILLS AND EXPERIENCE: Degree in engineering or business Significant knowledge or experience in commercial or business aviation, satellite communications and program or account management Experience working with the FAA or other aerospace regulatory bodies Significant experience regarding aviation and/or commercial airline business and technical operations Experience managing multiple complex projects and delivering under tight deadlines and resource constraints Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful Ability to negotiate successfully, especially after a contract is signed Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules ADDITIONAL REQUIRMENTS: Must be available to work extended hours and/or weekends as needed