Come join us in shaping the future of education!

Would you like to be part of the team that is building the next gen apps and services to revolutionize the learning experience? Want to join one of the most customer focused organizations? Do you want to build an inclusive team culture? If so, then we might have just the right opportunity for you! The Education engineering team serves a mission critical vertical and acts as an incubation ground for M365 initiatives. We are creating unique experiences for students, teachers, administrators and parents and our goal is to empower every learner in the world to achieve more.

We are looking for a Site Reliability Engineer (SRE) with the right mix of systems engineering, software development, on-line services experience, and passion for quality to envision, design, and deliver our highly scalable services that aim to serve millions of teachers and students across the globe.

Our engineering culture is data driven, dynamic and inclusive. Team members are encouraged to explore innovative ideas, establish hypotheses, and implement them iteratively to learn and adapt quickly. We are passionate about pursuing service agility and deploy frequently to production. Our services are distributed RESTful APIs deployed in Azure and built on top of the Office 365 Substrate layer and SharePoint. Our UI experiences are built on top of ReactJs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyon

Responsibilities

Develops code, scripts, systems, or platforms that automate moderately complex but repetitive operations processes (e.g., monitoring, alerting, deploying products and updates, debugging) at scale; reviews existing automation code and scripts to evaluate reusability, extendibility, and scalability within an organization. 

Analyzes data from telemetry pipelines and monitoring tools that detail operations metrics (e.g., availability, reliability, performance, efficiency) of systems, platforms, or products operating at scale.

Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting complex issues, and deploying appropriate fixes to resolve root cause(s); alerts product teams, owners, and leadership to issues with major customer/business impact and escalates resolution of the overly complex, ambiguous, and impactful issues to include other engineering teams and/or subject matter experts as needed.

Shares details related to incidents and their resolution through post-mortem reports and during regular review meetings with more experienced engineers and members of product engineering teams.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualificationms:

• 3+ years technical experience in software engineering, network engineering, or systems administration

• o OR Bachelor's Degree in Computer Science, Information Technology, or related field.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements arerequired for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Prefered Qualifications:

• Software development experience: automation-related experience is most valued. Scripting languages such as bash, and PowerShell, or compiled languages such as C, C# are most relevant, but others are acceptable. 

• Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, microservices, and so on. 

• Associated troubleshooting skills, including the ability to follow remote callchains across multiple service layers. Consequent understanding of monitoring in distributed systems.

• Experience with the below technologies preferred:

• Azure VMs, KeyVault, Service Fabric, ARM templates , Traffic Manager, Storage Accounts, Redis cache, DevOps release and build pipelines

• Docker containers, Kubernetes, Windowsand Linux OS fundamentals

• Certificatelifecycle management including creation, administration, domain registration, Azure KeyVaultstorage, revocatin etc.

• Source codemanagement using Git, querying data in Azure Data Explorer, authoring and building PowerBIdashboards, authoring workflows using Power Automate

Site Reliability Engineering IC2 - The typical base pay range for this role across the U.S. is USD $76,400 - $151,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,300 - $165,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .