Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers! Our team is at the forefront of digital transformation, empowering organizations to revolutionize their customer service and contact center operations through cutting-edge AI solutions and product offerings, represents a new era of applications that harness the power of data, AI, and productivity tools to deliver unparalleled experiences across all channels.

We are looking for a Senior Data Scientist to join our team. As a Senior Data Scientist in the Microsoft Dynamics Customer Service Application team, you will work with business and AI leaders as well as internal business users and partners to understand, explore and develop AI/ML solutions to solve their business needs.

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with team members, enable end-to-end business scenarios using cutting-edge AI technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Focus on particular aspects of our product, developing extensive knowledge in the domain and technical framework, notably in Large Language Models (LLM), and play a role in advancing product development through ongoing awareness of industry trends and technologies.

• Assess business needs and integrate research to achieve business objectives. This role involves guiding the selection of data to address issues strategically, leveraging your expertise to drive tangible business results.

• Be involved in the onboarding process for new team members, providing guidance and support as they join the team.

• Record ongoing work and experimental findings, sharing them to encourage innovation.

• Assess the effectiveness of models and collaborate with product teams to design AI-driven experiences.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications :

• Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 5+ years related experience (e.g., statistics predictive analytics, research)

• OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research)

• OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research)

• OR equivalent experience.

• 3+ years of Experience with design and implementation of enterprise-scale AI products.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience delivering Dynamics 365 and/or Power Platform solutions. 

• Publication track records at top conferences like ACL, EMNLP, SIGKDD, AAAI, WSDM, COLING, WWW, NIPS, ICASSP, etc.

Data Science IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Data Science IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

#BAPjobs #CCAJobs

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .