Wage $18.36-$20.40 per hour

JOB SUMMARY

Starbucks Managers are responsible for leading the department, ensuring team members provide exceptional guest service, while achieving sales and profit margin goals. This includes ensuring guest satisfaction, driving production standards and sales, building sales skills, meeting budgets, ordering, scheduling, product knowledge, safety, and cleanliness of the department. Effective managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting guest service standards. They must demonstrate knowledge of the department's purpose and goals and have the skills to help team members achieve those goals.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• A Starbucks Manager will train, coach, and observe team members in serving guests. Be an example to the team through your own ability to provide exceptional service.
• Have a strong working knowledge of department equipment with the ability to teach team and others all fundamental operations of equipment*, *and franchise-specific training and standards.
• A Starbucks Manager will implement the marketing strategy, cross-merchandising, and sales programs throughout the department.
• Resolve guest and team complaints in a timely and satisfactory manner.
• Lead team members to accomplish store and department goals.
• Manage sales, gross profit margin, labor scheduling, and department standards.
• A Starbucks Manager will be proficient in all store technology (ordering, POS system, etc.)
• Work on special projects, tasks, and assignments as directed or requested.

POSITION REQUIREMENTS 

• Minimum 18 years of age
• A current and valid Food Safety Manager Certificate
• 1-year experience in a coffee bar setting
• Experience as a barista, barista trainer, and Assistant Coffee Bar Manager
• Possess knowledge of related products along with a willingness to learn
• Working knowledge of sales, gross profit margin, and labor scheduling
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead and develop others
• Ability to handle multiple projects and tasks with high attention to detail
• Knowledge of retail environment a plus
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business

This list of duties, responsibilities, and position requirements is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

*PHYSICAL/SENSORY DEMANDS *

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

Associated Food Stores is an equal-opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.