About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary:

The IT Resource Analyst (RA) will play a role in the management of IT resources and finances as it relates to demand management, capacity planning, and resource/financial forecasting and tracking in the IT division. Effective performance in this role is essential to IT’s ability to meet its financial obligations to ETS.

The IT RA role may reside in various locations in IT, including the Office of the CIO, Business Relationship Management (BRM), Domain Management, and IT Operations, and the focus of their efforts may vary accordingly. The IT RA Lead is a leadership role for cost gathering and analysis, developing financial models, leading estimation teams, and making cost-benefit recommendations in order to forecast, estimate costs and monitor spend for IT work.

Within the OCIO space, this role focuses on IT resources and IT financials in the aggregate (that is, a divisional view of IT resources and IT financials). The RA will support the financial and resource management function in IT, with an emphasis on extracting and interpreting financial data to support divisional decision-making. The RA-OCIO will also be responsible for handling the processing of IT internal demand.

In other areas of IT, this role focuses on IT resources and IT financials for the group to which they are assigned. The RA will support the Resource Manager (RM), with an emphasis on analysis of project tracking, cost estimation, and other financial data. These activities lead to the creation of new cost estimates, project plans and portfolio management. The RA will also be responsible for analyzing and supporting IT internal demand, including where demand is created by their assigned group.

Responsibilities:

Build new (and/or utilize existing) financial models to aid in forecasting, cost estimating, and pricing of IT services

Design and generate financial reports in response to specific IT needs, including conducting cost benefit analyses

Ensure ongoing accuracy and integrity of financial models, data, and reports

Execute accurate interpretations of past financial performance at the departmental and team levels, including ROI, margin and variance analyses as needed

Collaborate with IT RMs and IT RAs to resolve financial issues and/or improve on past performance. Anticipate and diagnose problems in timely manner and be prepared to take corrective action

Perform demand management activities for all demand requests assigned to their group (ie, requests for IT services requested by all areas of the organization as well as those originating from their assigned group,) These activities include handling requests through the process of scoping, estimating, resourcing and incorporating into IT project portfolio

Document project roles, responsibilities, required skills, reporting relationships, and support the creation of a project staffing management plan.

Actively manage IT financials for approved demand projects within their assigned group to ensure alignment with approved budget, including continuous monitoring of (1) actuals vs forecast vs approved budget, including working with RMs to resolve any unapproved variances, and (2) accuracy of PS T&L codes recorded by IT teams, including working with RMs to resolve any coding errors

Form and lead an estimation team comprised of RMs and others from impacted IT teams that will develop and/or support the proposed solution for new demand originating from their assigned group. Utilize IT division-wide demand and cost estimation processes and tools, including reviewing and approving cost estimates

Provide support for other resource-related activities of the assigned group including project management, as requested

Participate in training IT staff on financial tools, as requested

Provide financial performance metrics to stakeholders including OCIO (ie, technology governance and performance, portfolio management), IT Finance, and others as needed

Collaborate with others (internal and external to IT) on responsible tracking of and adherence to approved budgets

Adhere to ethical standards and comply with applicable laws, regulations, and principles

Education, Certifications, or Special Licenses:

A Bachelor’s degree in Computer Science, Business Analytics or related including experience in/with IT organizations is preferred. Experience in a Finance, and Computer Science or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is also of interest.

Relevant Years of Experience Required:

Minimum 5 years of progressively responsible experience in one of the following areas is strongly preferred: financial analysis, business analysis, IT demand management, resource management, or project management

Other Requirements (Specialized skill sets, behavioral/technical):

Excellent planning, organization and problem identification skills

Excellent information, data and financial analysis skills

Results oriented

Demonstrated problem-solving ability

Excellent understanding of technical and business terminology

Proven ability to work effectively on multiple projects simultaneously

Ability to establish and work in a collaborative, team-based environment

Fluency with MS Excel and other MS Office applications

Excellent written, verbal, and interpersonal communication skills including stand up presentations

Highly motivated, demonstrating a positive, can-do attitude

#LI--NA1

#LI-HYBRID

#LI-REMOTE

#DICE

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from

• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!

• Generous PTO and vacation time to balance your work and life

• Additional 8 hours of PTO for volunteer work

• Retirement plan (401(a)) and traditional Roth (403b) with company contribution

• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.

• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!

• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.