Employment Type:

Part time

Shift:

Day Shift

Description:

Accountability Objectives:

Assists the Staff Dietitians in ensuring that patients receive correct meals and proper nourishment in accordance with dietary prescriptions and individual meal selections.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

A. Education

• High school diploma, GED or equivalent required.

• College course work in Clinical Dietetics preferred.

B. Licensure / Certification Not Applicable

C Special Skill / Aptitudes

• Demonstrated knowledge of personal computer and keyboard skills required in order to input a variety of dietary data.

• Ability to resolve problems and recommend alternatives related to dietary issues, ensuring that patient/client needs are addressed. Must escalate concern to supervisor if unresolved.

• Demonstrated ability to engage patients/clients in a positive manner, handling stressful circumstances, resolving in a manner consistent with positive outcomes.

• Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

D. Experience

• Minimum of six months previous experience working with modified diets in a health care setting such as a hospital or senior-living facility or a minimum of 2 college credit hours from a nutrition class in order to interpret diet prescriptions.

• One year previous experience working with customers directly or in phone center.

III Duties / Responsibilities:

Guides patient in selecting menu items/preferences according to food preferences and prescribed diet, as ordered by physician. Provides basic nutrition information to patients about menus and menu selection. Utilize department software to relay messages and record patient diet information, answering telephones and taking messages as necessary. Tabulate census numbers to ensure food tallies are correct for dietary production areas as directed. (based upon pre-ordering purposes in areas where patient census may vary) Inventory, replenish and rotate stock in all assigned unit pantries according to established PAR levels. Maintain proper sanitation of unit pantries following current food safety regulations. Obtains information from newly admitted patients regarding usual dietary habits such as food and beverage preferences, allergies, dislikes, and any religious or cultural food restrictions, as needed. Records in patient’s file for use in menu planning. Document requisitions including: tube feeding, meals, guest trays, and other food as assigned. Assist in ongoing program of quality improvement for patient care and delivery of services to patients by conducting patient surveys and other quality monitors. Assembles patient food trays and nourishments, providing appropriate hot or cold foods as previously ordered by Personal Nutrition Assistant (PNA), dispensing beverages and necessary condiments on trays in accordance with individually prescribed menus. Also, prepares and places basic cold food, and in doing so, portions, counts, and weighs food items according to established procedures. Transports trays to patient care area by use of food carts. Delivers late food trays to patients as needed. Generate productivity reports as directed. Performs other duties as assigned by manager.

• Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts one's self in a manner consistent with customer service expectations.

• In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.

• In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.

• In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.

• In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

IV Dept/Unit Specific:

Not Applicable

V Working Conditions:

• Normal office environment except when working in the patient care environment. Collecting menu preferences, delivering patient trays, etc. may result in exposure to communicable diseases and hazardous substances.

• Mostly sitting but some standing and lifting up to 30 pounds from floor to shoulder level or shoulder to floor.

• Ability to push carts containing food trays weighing up to 100 pounds.

• Works in assigned area under generally comfortable working conditions with exposure to splashing water, and cleaning agents. Occassional exposure to extreme working conditions (hot and cold).

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran