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Department: Electronic Gaming

Job Title: EG Floor Attendant

General Definition: Responsible for providing a high degree of courteous service to guests during their entertainment experience

Supervision Received: EG Management / Facility Management

Supervision Exercised: None

Essential Job Functions:

• Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, top prize payoffs)
• Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness
• Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.
• Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest.
• Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Perform other job related duties as assigned.

MINIMUM QUALIFICATIONS

Education: High School Diploma or GED

Knowledge, Skills, and Abilities:

• Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies.
• Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy.
• May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing.
• Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly.
• Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties.
• Must be able to work in a casino environment where second hand smoke and flashing lights are present

Training and Experience:

• None

Licenses/Certifications/Other:

• Must be able to pass background check and receive a gaming license from the Chickasaw Nation office of the Gaming Commission as required to work in gaming operations.
• Must be able to complete pre-employment drug test with a negative result.