Job Title: Customer Account Advisor

Job Family: Company Stores

FLSA Status: Non Exempt

Job Code: 176 & 136

Date Created/Updated : December 2016

Summary:

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers

• Protect Company assets

• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone

• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals

• Document all customer appointments in the store computer system

• Maintain updated customer information

• Assist with merchandise returns and customer deliveries as directed

• Perform responsibilities of the Customer Account Manager when directed

• Safely operate company vehicle

• Load, secure and protect product in company vehicle

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

• Complete and maintain weekly vehicle maintenance sheet and route sheets daily

• Assist the Sales Team as needed

Education and Experience:

• High School diploma or equivalent preferred

Required Skills and Competencies:

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds

• Good communication and interpersonal relationship skills

• Strong telephone etiquette

• Good organizational skills

• Professional groomed appearance

• Good driving skills

• Ability to work schedule of budgeted hours varying from 8am to 9pm

• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy