Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE:

• Engages with and actively collaborates with clients, community partners and visitors to improve the client experience in the drop-in center and shelter.

• To be successful in this position, he/she must demonstrate through action best practices related to inclusivity and cultural humility as well of knowledge of social service safety net and housing programs that benefit people experiencing homelessness.

POSITION HIGHIGHTS/BENEFITS:

Work Schedule: This is a Non-Exempt (hourly) position. W ork hours are congruent with the hours of operation at Second Avenue Commons. Primarily daylight, Monday – Friday. Some evenings and weekends may be required. Will also provide on-call support according to a rotation schedule.

Great Benefit Package: (Benefits start Day 1 of employment): 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………

MINIMUM QUALIFICATIONS:

• Master's in Human Services and 1 year of homeless services, residential and crisis services delivery OR Bachelor's in Human Services and 3 years of homeless services, residential and crisis services delivery OR An Associate degree in Mental Health & 4 years OR High School diploma & 8 years of job related clinical mental health experience is accepted. Act 33/34/73 clearances Pre-Employment Drug Screen

• Acts as a community liaison with clients seeking services, community partners and stakeholders to ensure that both the drop-in center and shelter clients receive excellent coordination of care. This will include forming linkages and connections to additional resources and services that are determined to beneficial to clients receiving services.

WHAT YOU WILL DO:

• Engages with and actively collaborates with clients, community partners and visitors to improve the client experience in the drop-in center and shelter.

• This position leads as chairperson the Consumer Leadership Group (CLG) and is responsible with establishing and sustaining CLG membership by continually extending an invitation to clients who have experienced or are experiencing homelessness to engage, be real, be heard, and advocate on their own behalf.

• Will ensure that the CLG convenes once per month on an ongoing basis. Based on the feedback received by CLG, The CECP Coordinator will make recommendations on potential drop-in center and shelter improvements to the Homeless Services Supervisors and Executive Leadership.

• Will coordinate volunteer, student and staff led shelter/drop-in center activities to ensure scheduled activities meet the needs of served clients.

• Maintains continual contact with clients receiving drop-in and shelter services to assess their satisfaction and communicates client responses back to the drop-in center/shelter team so that timely intervention may occur.

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.

Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran