Description

You l ead the w ay. We’ve g ot y our b ack .

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing – that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on team Amex.

Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.

Your mission:

Serve as a Product Director and thought leader to define and execute on the Business Blueprint product roadmap focused on small business payments. You will be responsible for defining and driving medium- to long-term strategy for all money in and money out payment experiences for US small business customers. You will demonstrate a proven ability in leading strategic growth initiatives end-to-end, building business cases, facilitating executive storytelling, closely collaborating with design, product development and engineering, managing cross-functional partner teams, and building metrics to measure success. You will also be able to manage multiple concurrent priorities, partner across the enterprise to understand the evolution of payment capabilities and inform small business payments roadmap.

What you'll * be doing: *

• Define medium- to long-term strategy and vision for US small business payments.

• Partner with Business UnitDesign teams to conduct competitive and customer research and analysis.

• Collaborate with product development leader and team to build a roadmap for all payment experiences.

• Identifyand prioritize payments-related growth initiatives / features on Business Blueprint Platform.

• Identify, evaluate, and concisely communicate rationale for strategic growth initiatives that accelerate the expansion of Blueprint Platform’s holistic SME customer value-prop.

• Write business cases for new strategies including customer and business impact and support the definition and development of go-to-market plans.

• Develop and manage a P&L to show how different payment experiences generate revenue for Business Blueprint.

• Lead projects independently from end-to-end. Build consensus while also identifying risks and removing roadblocks.

• Lead investment planning for payments strategies; partner with the Platform leadership team to identify priorities and coordinate accordingly with Blueprint Strategy team.

What we're *looking for in you: *

• Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.

• Proactive: Always striving to deliver great products.Proactive, self-driven, curious, loves learning.

• Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.

• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.

• Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.

• Persistence:Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. 

• Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup. 

• Expertise: In the know about the latest and greatest happenings in banking, cards, and small business.

• Partnership: Collaborate with partners across the enterprise to deliver the best experiences for small business customers.

Minimum Qualifications:  

• 5 years of experience in some combination of product strategy, product development, strategy, or management consulting.

• 3 years of experience in financial services, with expertise in payments and/or banking.

• Track-record of successfully supporting strategic initiatives, including the development of business cases.

• Exceptional communication and presentation skills with proven ability to communicate effectively across levels.

• Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.

• Experience coordinating between Product, Business and Technology teams to define, prioritize, & deliver projects.

• Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities.

• Comfort in a fast-paced and high growth environment.

• Effectively challenges the status quo and able to respectively voice a contrasting point of view.

• Software application skills – proficiency in Excel, Visio, and Power Point.

• Bachelor’s degree required.

Preferred Qualifications:  

• 8 years of experience in some combination of product strategy, product development, strategy, or management consulting.

• 5 years of experience in financial services, with expertise in payments and/or banking.

• Master’s degree a plus

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Georgia-Atlanta

Other Locations: US-Arizona-Phoenix, US-New York-New York

Schedule Full-time

Req ID: 24005950