Horizon House is an Equal Opportunity Employer (M/F/Veteran/Disability/Sexual Orientation/Gender Identity).

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Director of Service Coordination

Req Code: 2024:3005-002

County: Philadelphia County, PA

FT/PT: Full Time

Location: 3005-DS: Assessment/Plann

Schedule: Full time 40 hour (Flexible)

Job Description/Essential Functions:

Horizon House, a non-profit organization, has been widely recognized for its services as a provider of community-based behavioral health, intellectually disabled, and homeless services in Eastern Pennsylvania and the state of Delaware. Each year, Horizon House provides a continuum of services at over 100 sites to over 4,5000 adults with psychiatric or developmental disabilities, drug and alcohol addictions, and/or homelessness. A pioneer in the field of community-based rehabilitation, Horizon House is widely recognized for its innovative approach to the delivery of services in a community setting. Currently, we are seeking a full-time Director of Service Coordination to: manage the clinical and service coordination teams and has overall operation and budgetary responsibility for the service coordination and case management services Represent Horizon House to other service providers and community groups to support the needs of residential services. Develops, revises and implements programs, policy and procedures in the Service Coordination Promotes professional growth/development and provides supervision/leadership of 5_ Program Specialists and 1 Care Manager. Develops and provides service coordination training curricula aligned with best practice and reviews employee output to improve performance Interpret and understand data analytics that measure efficiency. Identifies process improvement opportunities and develops, implements and monitors action plans based upon identified individual and departmental metrics Be available as a resource to staff providing consultation as needed to immediately address and problem solve participant and service-related situations as they arise. Ensures compliance with state, federal and relevant regulatory bodies

Purpose: * To provide overall service coordination and oversee development, implementation and evaluation of comprehensive Individual Service and Residential Service Plans for all participants within the Division. * To provide oversight of existing participant placements and their established program outcomes. * To ensure compliance with all funding and regulatory bodies and agency policy and procedures in the identified areas of responsibility. . To direct and monitor management of participant records located in DS Services.

Job Qualifications:

Qualifications: * Master's degree in Social Work, Human Services/Social Sciences, Healthcare or a related field and at least 5 years experience working in service settings with adults with co-occurring mental health disorders (IDD/MH); and at least 3 years supervisory or management experience in the MH/MR field. * Strong working knowledge of best practices for mental health and developmental disabilities, and Intellectual Disability (ID) and behavioral health services in Southeast Region of Pennsylvania. * Working knowledge of multiple support systems, Local/State/Federal standards and best practices for mental health and Intellectual Disability (ID) and behavioral health services. * Must be able to communicate both verbally and in written form with various levels of Intellectual disabilities and behavioral health system and maintain effective professional relationships with associates in the Agency/community at large. * Very strong organization and analytic skills; detail oriented. * Experience in use of Microsoft Office Suite for record keeping, form development, and data base design/maintenance * Must be available for local travel and possess a valid driver's license with an acceptable driving record.

Scope: * Requires the ability to l ft, carry, fold, kneel, reach, stack, stoop and bend which will include direct intervention with participants. * May require crisis intervention in emergency situations. * Possess manual dexterity and fine motor skills. * May be required to report to work during emergency including inclement weather. * May be required to attend training and become a certified investigator and personal outcomes interviewer.

Horizon House offers competitive compensation and a comprehensive benefits package including medical & dental, (9) nine paid holidays, generous paid time off, tuition reimbursement, a retirement savings plan, voluntary tax-sheltered annuity, transit benefit program, opportunities for advancement, and more. To be considered an applicant, please apply at  and click on the careers tab. Horizon House, Inc. is an Equal Opportunity Employer * M/F/Veteran/ Disability/Sexual Orientation/Gender Identity

Horizon House is an equal opportunity employer. In accordance with applicable law, Horizon House considers qualified applicants for positions without regard to  race, color, religious creed, gender identity, marital status, military status, ancestry, national origin, English Limited Proficiency (LEP), age, sex, pregnancy, genetic information, sexual orientation, gender identity or expression, ethnicity, source of income, familial status, domestic or sexual violence victim status, LGBTQ, AIDS or HIV status, union membership,  veteran status, psychiatric disability, other disability or other legally protected status. Reasonable accommodation is available during the application process upon request without penalty.  Horizon House is committed to these principles in our employment practices.