Provide and maintain effective customer service by communicating and assisting with resolving issues regarding a client’s shipment(s). Arrange and monitor traffic responsibilities, by sending delivery orders and communicating with trucking companies. Interact with management and personnel to meet day to day responsibilities.

Responsibilities:

• Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.

• Receive, review, and process import documentation from overseas agents/clients.

• Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger).

• Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies.

• Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application.

• Update shipment status daily and enter notes in Cargowise system.

• Follow through on Customs matters and immediate resolution of problems that might occur.

• Respond to client inquiries and inter-company inquiries in a prompt and timely manner.

• Process remote filings (RLF).

• Submit payment to steam ship lines and send out endorsed original bill of ladings when required.

• Invoicing files within 48 hours of shipment release.

• Scanning documents into Cargowise system shipment files.

• Send out delivery order and supporting documentation to assigned trucker(s).

• Communicate with trucker(s) when cargo is available or if there is an issue with a shipment.

• Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner.

• Secure aggressive cost for maximum profitability, while satisfying client’s requirements.

• Adhere to all domestic and international shipping regulations.

• Secure and post vendor invoice to payables in shipment file.

• Performs other related duties and projects as requested or assigned by manager.

Requirements

• High School diploma or equivalent

• A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry

• Exceptional customer-service communication skills (both verbal and written)

• Must be able to multi-task and work in a high pressure environment

• Strong attention to details and organizational skills

• Upholds a high level of discretion and confidentiality

• Must be a team player and able to work independently, by being proactive and having a flexible attitude.

• Proficient in Windows and Office Suite

• Experience working with Cargowise is a plus

• Customs Brokerage license is a plus

  John A. Steer Company is an Equal Opportunity Employer