Director, Strategic and Administrative Services Office (Administrative Officer 5)

Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4537619)

Apply



Director, Strategic and Administrative Services Office (Administrative Officer 5)

Salary

$84,597.00 - $128,627.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-86536-08670

Department

Insurance Department

Division

IN Comr Off

Opening Date

06/11/2024

Closing Date

6/24/2024 11:59 PM Eastern

Job Code

08670

Position Number

50695351

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST10

Bureau / Division Code

00091000

Bureau / Division

Office of Insurance Commissioner

Worksite Address

393 Walnut Street, 13th Floor

City

Harrisburg, Pennsylvania

Zip Code

17128

Contact Name

Collette Rebuck

Contact Email

corebuck@pa.gov

• Description

• Benefits

• Questions

THE POSITION

Are you eager to start a new chapter in your career where you have the ability to showcase your skills in a leadership role? The Pennsylvania Insurance Department is seeking a dedicated Director of Strategic and Administrative Services to achieve our mission by designing, leading, and implementing workforce, information technology, and administrative strategies that enable the Department to fulfill its responsibilities successfully and efficiently. Bring your talent and ambition to our team and make your career aspirations a reality!

DESCRIPTION OF WORK

As Director of Strategic and Administrative Services, you will function as the agency’s primary consultant on workforce, information technology, business process, and administrative matters. You will be representing and making decisions on behalf of the agency to external partners such as the Office of Administration, Office of Human Resource Management, and Office of Information Technology. Work includes directing the administrative support programs for the agency including workforce strategy, information technology and business process strategy, diversity, equity, inclusion, and belonging initiatives, risk management, and continuity of operations planning. You will be responsible for identifying, examining, and providing solutions to address workforce skill and resource gaps, overseeing the development, maintenance, and enhancement of employee engagement initiatives, as well as designing and leading culture strategies that help the department achieve its core values. You will have the opportunity to ensure excellent and timely service is provided to both internal and external customers while meeting their needs and maintaining positive working relationships. Additional responsibilities may include:

• Leading the development of workforce analytics

• Overseeing orientation, mentoring, onboarding, and training programs

• Supervising the development of proposals for projects and business process reengineering initiatives

• Managing the prioritization of IT projects

• Overseeing facility management, mailroom, and automotive functions

  Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50695351)

  Work Schedule and Additional Information:

• Full-time employment, flexible schedule.

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

• AWS (alternate work schedule) may be available.

• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 4 (Commonwealth title);or

• Eight years of experience in progressively responsible and varied management or staff work, including personnel management, fiscal management, budgeting, or procurement; and such training as may have been gained through graduation from a four year college or university;or

• Any equivalent combination of experience and training.

  Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• You must be able to perform essential job functions.

  How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 4 for one or more years full-time?

• Yes

• No

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, budgeting, or procurement?

• Yes

• No

  04

  If claiming experience in the previous question, please list the employer(s) where you gained this experience AND the specific duties you performed in personnel and fiscal management, budgeting, AND procurement, as supported in the employment history section of your application. In order to qualify for this position, you MUST have experience in EACH of the following areas: personnel and fiscal management, budgeting, AND procurement.

  05

  How many years of full-time progressively responsible and varied office management or staff work do you possess

• 8 years or more

• 7 but less than 8 years

• 6 but less than 7 years

• 5 but less than 6 years

• 4 but less than 5 years

• 3 but less than 4 years

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

  06

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  07

  What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• Master's degree or higher

• Bachelor's degree

• Some coursework

• None

  08

  If you have not completed college coursework in one of the fields listed in the previous question, how much college coursework have you completed in another field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• 120 credits or more

• 90 but less than 120 credits

• 60 but less than 90 credits

• 30 but less than 60 credits

• Less than 30 credits

• None

  09

  You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

  10

  WORK BEHAVIOR 1 – PROGRAM DEVELOPMENT

Conducts needs assessments and develops program objectives, plans, policies, and procedures. Plans the scope of the project and the timeline for program start-up; conceptualizes service delivery methods; and determines the organizational structure needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience DEVELOPING program objectives, plans, policies, and procedures based on research and data gathered.

• B. I have experience IMPLEMENTING program objectives, plans, policies, and procedures developed by someone else.

• C. I have successfully completed college-level coursework related to business management or business administration.

• D. I have NO experience or coursework related to the work behavior above.

  11

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to program development or implementation

• The type(s) of programs you developed or implemented

• Your level of responsibility

  12

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University/Training Source

• Course Title

• Credits/Clock Hours

  13

  WORK BEHAVIOR 2 – QUALITY ASSESSMENT

Compiles and analyzes statistical and financial data, narrative reports, and other pertinent information to assess the quality of programs. Recommends and implements changes and improvements. Ensures programs are operating cost-effectively and compliant with established standards, goals, objectives, and priorities.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience evaluating the effectiveness of programs. I ensured programs were cost-effective AND compliant with established standards, goals, and objectives by addressing issues or negative trends.

• B. I have experience evaluating the effectiveness of programs. I ensured programs were cost-effective OR compliant with established standards, goals, and objectives by addressing issues or negative trends.

• C. I have experience evaluating the effectiveness of programs. I identified issues or negative trends and notified someone else who ensured they were addressed.

• D. I have successfully completed college-level coursework related to statistics, accounting, or economics.

• E. I have NO experience or coursework related to this work behavior.

  14

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to assessing the quality of programs

• The type(s) of issues or negative trends you identified or addressed

• Your level of responsibility

  15

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University/Training Source

• Course Title

• Credits/Clock Hours

  16

  WORK BEHAVIOR 3 – REPORTING

Compiles information for reports, status updates, presentations, correspondence, or other methods of disseminating information. Ensures the information included is accurate and submitted timely or in accordance with program requirements.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience compiling information for various types of documents and reports. I was responsible for writing reports or documents and ensuring the accuracy and timely submission of the information to meet established requirements.

• B. I have experience compiling information for various types of documents and reports. I was responsible for drafting reports or documents but someone else ensured the accuracy of the report and submitted it to meet established requirements.

• C. I have experience compiling information for use in various types of reports or documents.

• D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

• E. I have NO experience or coursework related to this work behavior.

  17

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to compiling information and writing reports

• The type(s) of documents you prepared

• Your level of responsibility

  18

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University/Training Source

• Course Title

• Credits/Clock Hours

  19

  WORK BEHAVIOR 4 – SUPERVISION

Supervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Provides leadership and mentorship to staff. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.

• B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, or served as a team or group leader, but I was NOT responsible for employee discipline or hiring decisions.

• C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.

• D. I have NO experience or training related to this work behavior.

  20

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed related to supervision or lead work

• Your level of responsibility

  21

  If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University/Training Source

• Course Title

• Credits/Clock Hours

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov