Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Leisure Sales Manager

SUMMARY

The Leisure Sales Manager is responsible for the solicitation of new business from the retail travel agent market via telephone solicitation, outside sales calls requiring travel 1-2 times per month, site inspections and written communication (50% of time) and servicing the on property needs of VIP guests and top travel agency clients (50% of time).

ESSENTIAL FUNCTIONS

• Provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

• Prepare correspondence to customers, internal booking reports and client contact maintenance.

• Participate in daily/weekly sales meetings, revenue management meetings and training.

• Work with other departments within the hotel to provide quality service to both transient and wholesale guests.

• Moderate to extensive travel required.

• Develop and maintain knowledge of market trends, competition and customers.

• Proven results handling guest services and will be capable of problem solving quickly

• Organized, flexible, and enjoy the challenges of supporting an extensive operation

• Interact with Associates and guest alike, in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism

• Expert level of written and verbal communication skills, strong decision making ability and attention to detail are equally important.

  QUALIFICATIONS

• High school or equivalent education required, Bachelor’s Degree preferred

• At least 2 years sales experience in a luxury hotel

• Moderate to extensive travel required

• Exceptional guest recovery skills

• Enjoy interacting with people in a fast paced environment

• Excellent organizational and time management skills

• Strong knowledge of MS Office and Opera

• Must possess a positive attitude

• Must be willing to participate in a learning environment

• Must integrate company values throughout all interactions

• Must be able to quickly adapt to effectively using new software products

• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

  PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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