Description

Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.

Amazon Robotics is seeking a talented and motivated Sr. Product Launch TPM to join the AR Product Launch team and lead the field testing of one of the most important robotics initiatives at Amazon. The TPM will support the new product launch of an innovative new warehouse automation program by leading the end to end field testing of a suite of emerging HW/SW technologies in Amazon Fulfillment centers. The TPM will collaborate with engineering, product, and site operations teams, while navigating a fast paced project environment. The TPM will own the planning and execution of all product launch deliverables while leading and directing a team of project resources. The TPM must possess the ability to build strong relationships with customers and operate in a dynamic and fast paced environment. This is a large scope, high visibility role that requires a strong executive presence.

If you are an experienced, hands-on TPM with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical leaders in a dynamic environment, we want to talk with you. The ideal candidate will have relevant technical project management experience with a strong technical acumen and will draw upon operations experience, critical thinking, and problem solving skills to collaborate effectively with cross-functional operational and development teams. The applicant must show a passion for creating reliable and maintainable systems and be an expert at working backwards from the optimal customer experience to influence business and technical leaders. The candidate must be open to new challenges, be strong at multi-tasking, detail oriented, creative, self-directed and a great team player.

Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe

Key job responsibilities

Develop and document product launch strategy for the new technologies, working cross functionally with technical and non-technical stakeholders.

Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks, and dependencies from the cross functional launch team.

Establish and manage the customer relationship during the product launch and field testing with the local Amazon Operations team at the testing facility

Leverage your technical background to influence the solution/system test plan, creating realistic, effective, and efficient data validation plans.

Hold regular Launch Readiness Meetings with program stakeholders, executive management, and coordinate stakeholder support for these meetings. Own and execute the communication plans.

Coordinate Amazon Robotics staff onsite during the initial product launch and testing, including full time and contracted team members

Capture and synthesize the Voice of the Customer (VoC) for the new technologies and leverage this information to prioritize system defects and lead the triage efforts with product development.

Travel up to 35% of the time to Amazon Fulfillment Centers

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team

The Product Launch team is responsible for introducing and testing new AR products and services in the field. We work with Amazon Operations teams to ensure that they and their sites are ready to support extensive field testing of new technologies, and simultaneously we work with the Robotics Program, Development, and Support teams to ensure that the products and services are ready for launch in a live operations environment.

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA

Basic Qualifications

• Bachelor's degree in engineering, computer science or equivalent

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience working directly with engineering teams

Preferred Qualifications

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

• Experience building and evaluating system-level technical design

• MBA and Project Management Professional (PMP) certification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.