PROGRAM ELIGIBILITY SUPERVISOR

Date: May 3, 2024

Req ID: 38682

Location:

North Little Rock, AR, US, 72119

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $40,339.94

Position Number: 22101997

County: Pulaski

Posting End Date: 05/03/2024

Anticipated Starting Salary: $40,339.94

DCO

Statewide

Leavern Fogle - Hiring Manager

Role: PROGRAM ELIGIBILITY SUPERVISOR (M037C)

HEADER section. 1 of 7.Section Title: Position Information

Position Information

Class Code: M037C

Grade: GS07

FLSA Status: EXEMPT

Salary Range: $40,340.00 - $58,493.00

LONGDESCRIPTION section. 2 of 7.Section Title: Summary

Summary

The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy.

LONGDESCRIPTION section. 3 of 7.Section Title: Functions

Functions

Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.

LONGDESCRIPTION section. 4 of 7.Section Title: Dimensions

Dimensions

None

LONGDESCRIPTION section. 5 of 7.Section Title: Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.

LONGDESCRIPTION section. 6 of 7.Section Title: Minimum Qualifications

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

LONGDESCRIPTION section. 7 of 7.Section Title: Licenses

Licenses

None

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M037C

Grade: GS07

FLSA Status: EXEMPT

Salary Range: $40,340.00 - $58,493.00

Summary

The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy.

Functions

Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock