Description:

• Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.

• Service task include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related task.

• Appropriately handle member complaints and resolve problems.

• Professionally correspond with members and provide superior member service.

• Meet or exceed established performance goals and operational standards.

• Engage in relationship building discussions with members to identify financial needs.

• Maintain in-depth product and service knowledge in order to refer products and services that best fit the members’ needs.

• Assist members with various online products and services offered.

• Properly verify members’ identification and ensure confidentiality of members’ information.

Additional Skills & Qualifications:

• High School Diploma required

• 1 year of customer service experience in a banking or contact center environment

• Previous experience in remote work strongly preferred

• Must have highspeed internet at home to support required responsibilities (20MG upload, 50MGB downloads, 60MS or less latency)

• Positive attitude required!

This is a predominantly remote AFTER training (4 weeks of onsite training in Charleston, SC) opportunity for anyone living in the Charleston, Myrtle Beach, Florence, Greenville, or Columbia SC areas!

The Perks:

• A chance to build lasting relationships with not only your team, but our customers as well.

• The opportunity to work from the comfort of your home- No Commute!

• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.

• Opportunities to make a difference by volunteering and getting involved in the community.

• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.