Req# 27498 Aultman Health Foundation, NORTH CANTON, OH AULTMAN N CANTON MEDICAL GROUP Aultman Health Foundation Full Time, Day Shift, M-F 8:15am-4:45pm $5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman Job Description Job Title: Triage Phone Operator Reports to: Triage Coordinator, Director of Practice Management Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member. Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant Job duties and responsibilities: Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level Transfer calls to appropriate parties Schedule Appointments Adjust/Cancel existing patient appointments Interpret orders, print and distribute to necessary parties Handle medication refill requests Address patient complaints and issues, involving a supervisor/manager when needed Assist LPNs/MAs with call-backs and follow-ups Review consult notes Inputting documents for patient charts Performance Requirements: Knowledge of common medications Ability to problem solve and utilize critical thinking skills Exceptional computer and typing skills Knowledge of organization's policies and procedures Excellent organizational and time management skills Outstanding verbal and written communication skills Ability to multi-task, prioritize and meet deadlines Willingness to be adaptable and flexible Teamwork is a must Knowledge of proper documentation guidelines Understanding of commonly used abbreviations Maintain confidentiality, HIPAA and compliance regulations & requirements Experience with EHR preferred CPR Certification is required (can be completed upon hire) Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com, or call 330-363-5415 for further assistance.