Job Information
City of New York Vice President of Strategic Services in New York, New York
Job Description
The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 176,000 apartments, and responsibility for administering a citywide Section 8 Leased Housing Program that serves over 200,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.
NYCHA’s Asset & Capital Management (A&CM) Division is responsible for aligning the Authority’s modernization, development and strategic asset management work. Implementing one of the largest capital programs in New York State at $4.5 billion, the A&CM Division brings comprehensive repairs to NYCHA buildings and apartments through innovative financing models, strong partnership with residents and other stakeholders, strategic, data-driven portfolio planning, and cost-effective project delivery and management. The Division also positions NYCHA’s housing portfolio for the future by incorporating innovative building materials, construction methods, and technology, improving residents’ quality of life while enhancing building performance and management systems.
Position Description
The A&CM Division is seeking to hire a Vice President (VP) to lead the Division’s Strategic Services Department. Strategic Services comprises five teams that provide key business services and drive operational excellence across A&CM. Core functions of the Department:
Capital planning, financial administration and cost estimating for capital programs.
Supporting business departments to apply best-practice project management and project controls frameworks, and implement business process improvement through A&CM’s construction management system.
Strategic vendor and contract management services, and implement a capital procurement strategy in close coordination with NYCHA’s central Supply Management & Procurement function.
Business intelligence services across A&CM, and coordinate with NYCHA’s central IT function to ensure the division’s technology needs are met.
Business operations support (human resources, training, logistics) services across A&CM, partnering closely with relevant NYCHA central functions.
The VP of Strategic Services is responsible for overseeing and continuously strengthening the operational effectiveness of the teams within the department through greater use of data and technology, and to provide more strategic, value-added services to other departments in the division. The VP of Strategic Services will play a critical role to ensure effective implementation of change initiatives that are key to the long-term success of the division. This will require close collaboration with the Chief Asset & Capital Management Officer (CACMO) and other A&CM senior staff, as well as senior staff in other divisions (e.g., Finance, Procurement, IT, HR, etc.).
The broad scope of the Strategic Services Department’s functions requires that candidates for the VP role combine an exceptional strategic mindset with the ability to quickly develop significant subject matter expertise. Candidates should have a strong process and analytical toolkit and excellent data fluency, along with the ability to drive cross-functional and cross-divisional coordination. In addition, candidates should preferably have experience leading teams of comparable size (80+ staff) within the public or private sectors, ideally in a similar strategic services capacity. Ideal candidates will also bring familiarity with capital programs / projects, public sector procurement, and operations, along with an ability to build consensus within complex organizations.
Some key day-to-day responsibilities include:
Oversee and manage Strategic Services team leads to ensure clear strategic direction and effective day-to-day, customer-centered operations.
Coordinate with the CACMO and A&CM leadership to identify efficient allocation of Strategic Services support across the division.
Address high-priority requests and urgent coordination needs, working closely with senior leaders within AC&M departments, across NYCHA, and externally.
Lead a number of key change initiatives as part of the division’s broader change program.
Serve as the Division’s senior point of contact and collaboration with NYCHA’s Finance, Procurement, IT, HR and other functions.
Key Competencies
Strong Leader & Change Agent: A proven leader with demonstrated capabilities in organizational strategy and transformation, program/project management and operational excellence. A strategic thinker and structured problem-solver, able to drive change and innovation while effectively juggling diverse responsibilities and multiple, competing priorities. Track record of facilitating large-scale organizational change with a focus on cross-functional teaming, process streamlining, and resource optimization. Ability to build and manage high-performance, service-oriented teams through cultivating ownership and collaboration.
Subject Matter Expertise: An expert in one or more of Strategic Services core competencies (e.g., capital projects planning, capital projects procurement, project controls and business improvement, business intelligence, human resources management and development) able to effectively integrate the department’s various service offerings to A&CM customers. Strong background in operations or management consulting will be seen as an added benefit, particularly related to strengthening data-driven, evidence-based management practices.
Exemplary Communicator: Ability to communicate clearly, both verbally and in writing, and translate complex concepts and information for a variety of stakeholders and audiences. Strong political acumen and practiced in building relationships and facilitating multi-stakeholder meetings designed to achieve consensus on objectives.
Additional Information
Candidates with permanent civil service status in the title of Administrative Staff Analyst will also be considered.
NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
NYCHA residents are encouraged to apply.
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Qualifications
A baccalaureate degree from an accredited college and three years of full-time paid experience in an administrative, executive or consultative capacity in a large public housing agency; or
Education and or experience which is equivalent to “1”.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.