The Internal Audit (IA) Business Controls is a team within IA’s Chief Operating Office (COO) that is an essential component in enabling IA’s consistent adoption of firm-wide risk and control standards, frameworks and policies, including dedicated controls governance and legal expertise.

Specifically, the IA Issue Remediation and Management team is responsible for IA’s issues management, lessons learned and quality monitoring.

Role Summary

The IA Issue Remediation and Management officer is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering their application in their own job and the business. This person will report to the Issue Remediation and Management Senior Vice President (SVP) and be responsible for areas with the department (i.e., issue management / lessons learned / quality monitoring). They are recognized as the technical authority for issues remediation and management within the business (Internal Audit). They require strong understanding of Project Management Professional (PMP) concepts and Internal Audit / Risk & Controls frameworks and processes to drive initiatives in issues remediation and management on behalf of the Internal Audit organization. Additionally, developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

Job Responsibilities

Key responsibilities include, but are not limited to:

• Ensuring complete adoption of the issue management practices within the respective businesses and functions.

• Assisting process and control owners in evaluating control deficiencies holistically, including identification of root causes and required corrective action plans.

• Supporting the planning and execution of Issue Remediation & Management activities.

• Supporting development of the Corrective Action Plan (incl. categorizing issues based on their impact to the business / function to manage remediation efforts).

• Overseeing and ensuring timely and complete issue remediation within businesses and functions and escalate any delays and / or challenges, as needed.

• Assisting first line in developing documentation for remediation plans to provide to relevant stakeholders regarding the status of remediation efforts (e.g., “behind / ahead” of schedule, completed, closed, etc.).

• Validating remediation activities are documented, completed, and closed- out in accordance with issue management standards.

• Identifying issues with a cross-IA impact and oversee the holistic remediation of issues, including end-to end management and execution of remediation activities.

• Managing remediation of regulatory issues against IA, including design, execution, and implementation of corrective actions.

• Assessing CAP adequacy for issues i.e., Regulatory, Quality Assurance, and Self-Identified issues raised against IA.

• Tracking issue remediation for Regulatory, Quality Assurance, and Self-Identified issues through the lifecycle i.e., from identification to closure.

• Supporting pre-validation peer review process for Regulatory/high severity issues.

• Building issues management capabilities and processes e.g., an issues dashboard.

• Partnering with IA Innovation to identify opportunities for automation and simplification of issues management processes.

• Facilitating discussions including providing review and challenge of Internal Audit Lessons Learned reviews.

• Performing quality monitoring of Internal Audit controls / activities. (i.e., MCA, etc.)

Competencies

• Ability to operate autonomously with a limited level of direct supervision.

• Exercises strong independent judgement.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to influence / manage team members.

• Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables.

• Consistently demonstrates clear and concise written and verbal communication.

• Effective negotiation skills.

• Proficient in developing project metrics, including gathering, reporting, trend analysis, creation, and metrics.

• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

• Manage project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk.

• Manage client expectations, anticipates operational and tactical risks, and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate to immediate manager where required.

• Advance Excel and PowerPoint and proficient in SharePoint, MS Project, VISIO, Adobe Acrobat Professional.

Knowledge /Experience

• Bachelor’s/University degree or equivalent experience, Master’s degree preferred.

• 10+ years of experience in Internal Audit / Risk and Controls / Operational Risk / Lessons Learned Processes / Project Management—or combination of these—preferably in the financial services industry or in management consulting.

• Ability to develop project plans, manage individual deadlines and goals. (i.e., Project Management Professional (PMP).

• Advanced skills in data analysis and metrics reporting

• Exceptional interpersonal and people management skills with prior experience interfacing with senior management

• Familiarity with Citi’s Control systems preferred, in particular, MCA, iCAPS and RET.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Mar 15, 2024

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Citi is an equal opportunity and affirmative action employer.

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