Employment Type: Permanent Staff (SHRA)

Vacancy ID: P018988

Position Summary/Description:

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position will report to the Morehead Planetarium and Science Center ( MPSC ) Information Technology(IT) Manager. This position provides service-oriented technical support and/or training to MPSC staff and guests for a variety of hardware, software, operating systems, systems tasks, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone, email, online virtual conferencing, and in person. This position assists with helpdesk requests, systems tasks, and support of our staff and spaces – including classrooms, theaters, A/V technologies, and event spaces. The IT staff are remote from most of our staff. A driver’s license is required for this position to transport equipment to all our locations as well as to make trips to ITS Manning and ITS Franklin. In addition, this person has administrative duties and assists the MPSC IT manager in planning and analysis. This position will regularly create documentation, procedures, policies, and host live trainings internal and external to the MPSC IT team. As an escalation point of contact for technicians (including student IT technicians), they will participate in efforts to collaborate with external technical support groups including campus ITS . This position will be expected to perform at a level that demonstrates high technical ability, excellent customer service, close attention to detail, and the ability, desire to learn new technical skills in the field, and work well independently and in a team environment. This position will schedule work with customers and keep them informed of status.

Education and Experience:

Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or

• Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or

• Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

• Journey level required an additional one year of experience

• Advanced level required an additional two years of experience.

AA/EEO Statement:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.