Description

Amazon is looking for a Senior Customs Lead. This role supports a base group of client accounts by managing a team of Customs Entry Writers and/or clients, expediting their shipments from start to finish by development of familiarity with their import programs and products; through an understanding of Customs regulations and international transportation; by coordinating file processing with team members and other Company work groups. This position directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation. This role executes these activities in support of the established INLT Customs Services policies, goals, and objectives and in full compliance with CBP regulations. Additionally, this individual serves as a subject matter expert for existing and new customers on CHB matters. Other duties and responsibilities may be assigned which are "client specific" to satisfy special customer needs. These responsibilities are achieved by performance of the following duties personally or through subordinate team members.

Key job responsibilities

• Set operational, goals and objectives for the department

• Measure and monitor results against KPI’s established and hold any supervisory level colleagues accountable.

• Resolve large or complex issues, and put corrective action in place

• Development of complete familiarity with client import programs and set organizational plans for the department on the handling of the specific clients, this includes the following:

• Products

• Classifications and Special Customs Details

• Other government agency compliance requirements

• Carriers

• Delivery Specifications

• Billing Requirements

• Special Reports

• A/R Status

• Client Specific needs and requirements

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

• Bachelor degree or equivalent work experience; HS Diploma or equivalent required

• 5-7 years of experience in the industry

• 2-3 years previous management experience

Preferred Qualifications

• Licensed Customs Broker Highly Preferred

• Certified Customs Specialist

• Previous Experience in Harmonized Tariff Classifications.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.