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IHG Counterperson in Nashville, Tennessee

Iconic Holiday Inn Vanderbilt is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.

In Nashville, TN you’ll find a variety of attractions and the Holiday Inn® Nashville-Vanderbilt puts you in the center of them all. Discover all that West End Nashville has to offer at this convenient, full-service hotel.

Corporate travelers arriving at the Nashville International Airport (BNA) are just 12 miles from our hotel. You’ll enjoy clean and comfortable lodging that will help you stay productive on the road. Free Internet, a 24-hour Business Center and flexible meeting spaces are sure to accommodate business needs for individuals and groups. We provide free shuttle service within three miles of hotel, including the Music City Center, downtown Nashville and Vanderbilt Children’s Hospital.

This modern and cozy facility is just minutes away from major shopping, dining and entertainment districts. Our location puts you near Vanderbilt University and is walking distance of Dudley Field, Centennial Park and the famed Parthenon. Visit the art venues along the famous Music Row , check out a concert at Bridgestone Arena or watch the Tennessee Titans play at the Nissan Field.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

  • Develops enthusiastically satisfied customers all the time

  • Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer. Responds to customer needs and says thank you to every customer.

  • Maintains a calm and professional demeanor at all times; including those of high volume or unusual events to keep store operation to standard

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.

  • Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.

  • Maintains customer service area and equipment in a clean and appealing manner.

  • Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.

  • Follows health, safety and sanitation guidelines for all products.

  • Follows store policies and procedures for operational flow at each station.

  • Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.

  • Communicates necessary information clearly to manager.

  • Follows standards for merchandizing, stocking, rotating and storing all products.

  • Performs equipment maintenance in accordance with Bongo Java maintenance standards.

  • Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement.

  • Follows inventory stocking and recording guidelines.

  • Takes Responsibility To Learn all aspects of barista position.

  • Develops enthusiastically satisfied customers all the time

  • Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer. Responds to customer needs and says thank you to every customer.

  • Maintains a calm and professional demeanor at all times; including those of high volume or unusual events to keep store operation to standard

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.

  • Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.

  • Maintains customer service area and equipment in a clean and appealing manner.

  • Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.

  • Follows health, safety and sanitation guidelines for all products.

  • Follows store policies and procedures for operational flow at each station.

  • Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.

  • Communicates necessary information clearly to manager.

  • Follows standards for merchandizing, stocking, rotating and storing all products.

  • Performs equipment maintenance in accordance with Bongo Java maintenance standards.

  • Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement.

  • Follows inventory stocking and recording guidelines.

  • Takes Responsibility To Learn all aspects of barista position.

  • At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

  • And we're looking for more people like this to join our friendly and professional team. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

  • Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. We offer weekly pay, convenient and free parking, free shift meals, free uniforms, and a great working environment. Most importantly, we'll give you the room to be yourself.

  • So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

  • IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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