POSITION DESCRIPTION:

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.  Greets, instructs and assists customers in obtaining needed services within the office and IHA.  Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

ESSENTIAL JOB FUNCTIONS:

1. Greets all individuals arriving at the office courteously and ensures that their needs are met.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival.
3. Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
4. Retrieves and files EMR/paper charts and miscellaneous reports.
5. Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
6. Schedules and confirms appointments based on office protocols.
7. Monitors, organizes and keeps work area and waiting room neat.
8. May oversee that daily payment and charge posting balancing is completed and correct.

9. May support overdue report management and patient outreach.

    

ESSENTIAL QUALIFICATIONS:

EDUCATION:  High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred.

CREDENTIALS/LICENSURE:  None

MINIMUM EXPERIENCE:  1-2 years of experience in a medical or physician office or customer service environment preferred.