Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

FastTrack for Azure (FTA) delivers platform solutions and product insights on a global scale for customers and partners. We provide engineering support across migration efforts, emerging workloads, and escalations, delivering product and customer impact by eliminating platform adoption barriers.   

We are looking for thoughtful, analytical and high energy Azure FastTrack Customer Experience Engineer with a passion for Azure Networking. This Engineer will be focused on working with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• You will partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers. 

• You will work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations. 

• Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues. 

• Partner with Azure Engineering domain employees to scope, build, and document customer solutions. 

• Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists. 

• Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation. 

• Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions and create training. 

• Act as a Cloud Networking resource for customers and other Engineers

• Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology

• OR equivalent experience

• Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI) 

• Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery). 

• Experience with security models using cloud native services and virtual appliances, as well as ability to translate tools/concepts for customer teams. 

    

Preferred Qualifications:  

• 5+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment. 

• Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. 

• Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN. 

• Experience with third-party networking is a plus. 

• Familiarity with protocols such as BGP. 

• On Prem Networking and Infrastructure experience a plus

• Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects and to motivate others. 

Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 10, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .