Overview

The Workplace Office Lead will be expected to provide facility management and workplace experience account leadership and guidance to multiple office locations within the Client’s Americas portfolio, providing optimal customer relations. Provide guidance on management of P&L, workplace experience, and Integrated Facilities Solutions. Lead the dedicated account team focused on operational excellence, safety, innovation, and best practices. Lead and coordinate initiatives focused on cost savings, innovation, and process excellence. This role will report to the Account Director over the entire portfolio.

The Workplace Office Lead partners with key customer management and other stakeholders and to identify value based solutions that help grow and retain ABM’s business with this clients across our range of service solutions (APS/IFS, janitorial, facility services engineering, technical solutions, EV/eMobility, Workplace Experience, etc.). Financial performance, P&L, and A/R, work order management, and problem resolutions will be the Workplace Office Lead’s responsibility as well. As a leader, the Workplace Office Lead will be required to give dynamic client presentations, manage complex RFP and estimating solutions, and updates. This role is responsible for developing and implementing a comprehensive people and workplace strategy that supports out client’s business goals and growth plans, ensuring a world-class and engaging work environment for employees, clients and visitors, and promoting the success of the company. The role involves collaboration with the corporate and onsite ABM Performance Solutions team, leading and advocating initiatives and policies that contributes to a positive and productive work environment. Workplace Office Lead will be encouraged to dream big, be bold and curate experiences in the workplace that will make employees and guests feel valuable, part of a community and a champion for their customers and leading a team to do the same. This role will be looking to transform the way the team work to drive collaboration, innovation, productivity and deliver excellence in the workplace experience thru facility management.

KEY RESPONSIBILITIES

Essential Job Functions/Qualifications:

• Read and completely comprehend all requirements of the Master Statement of Work (MSOW).

• Develop and provide guidance and growth for management teams at all Client locations in the Office Portfolio.

• Recruit and hire qualified and diverse applicants to help supervise/manage locations.

• Ensure compliance with all FM operations and workplace experience of the account.

• Manage and coordinate all activities related to ABM’s multiple services: engineering, janitorial, workplace experience, fire life safety, landscaping, pest control, etc.

• Manage, own, and optimize financial performance of the account.

• Oversee and provide guidance for all project management activities on the account.

• Develop and maintain client relations through collaboration, strong governance, and improvement plans driven by annual surveys and feedback.

• Implement strategies to ensure ABM delivers against client’s KPIs and other desired outcomes.

• Participate in Client Business Reviews (CBRs) for the portfolio.

• Conduct leadership inspections and suggest functional improvements through innovation and best practices.

• Create clear documents and policies explaining compliance processes.

• Oversee compliance and vendor management functions through effective leadership of the Account Team.

Qualifications – Education & Experience

• Proven ability to manage, train and develop team members.

• Ability to travel as necessary to maintain Client relationships and oversee operations.

• Proven experience building and maintaining professional working relationships.

• Proven background managing multi-task operations.

• Ability to implement current and changing policies and procedures.

• High degree of effective verbal and non-verbal communication skills.

• Read, write, and communicate using English language sufficient to perform job functions.

• Able to act independently and make accurate decisions with focus on attention to detail, safety, and company policy and procedures.

• Ability to prepare for and execute presentations in a group and/or client setting.

• Ability to demonstrate exceptional service and interpersonal skills.

• Ability to analyze and understand P&Ls and other financial reports.

• Understand and respond appropriately to client and customer inquiries and/or issues.

• Ability to analyze and solve problems quickly and effectively.

• Ability utilize ABM office systems as necessary for job success.

• Bachelor’s degree in Engineering, Facilities Management, or equivalent technical curriculum.

• Minimum of 10 years proven experience

• 10+ years of experience in managing teams, workplace experience, organizational leadership

• Solid understanding of effective operating principles, practices of managing employees and the ability to effectively apply these principles to direct reports in support of a collegial, client-focused, and competent work unit

• Ability to maintain confidential and sensitive information.

• Exhibit high energy level, and demonstrate ability to work as a valuable contributor to the team as well as be a highly motivated candidate with the ability to work independently in a highly fluid and collaborative environment

• Demonstrated critical thinking and analytical skills with an attention to detail.

• Solid understanding of FM operations and processes.

• Independent, self-starting problem solver.

• Proactive, organized, and quality driven.

• Effectively manage confidential data, and professional work with colleagues in establishing and adhering to data governance standards.

• Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects simultaneously.

• Highly responsive to business needs.

• High level of attention to detail.

• Experience working in a regulated industry subject to compliance and audit practices.

Qualifications – Other Skills, Abilities & Knowledge

• Demonstrated critical thinking and analytical skills with an attention to detail.

• Solid understanding of FM operations and processes.

• Independent, self-starting problem solver.

• Proactive, organized, and quality driven.

• Effectively manage confidential data, and professional work with colleagues in establishing and adhering to data governance standards.

• Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects simultaneously.

• Highly responsive to business needs.

• High level of attention to detail.

• Experience working in a regulated industry subject to compliance and audit practices.

Pay: $150,000 - $165,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities,

geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .

REQNUMBER: 81588

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.