JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON - SITE. FTE: 1.000000 Shift: majority of 2nd shifts, but might be assigned some AM shifts, and will work every Sunday. Job Summary: Responsible for integrity of food service software (Cbord) for the entire FH system including accuracy of nutritionals inputted, recipe standardization, and build of individual food item compliance with each specialized diet. Ensures accurate and timely communication of updates across all five hospital entities served. Regularly audits and adjusts non-select cycle menu to meet Joint Commission standards. Responsible for onboarding and training all new staff members. In collaboration with Call Center Supervisor, coordinates staff education on specialized diet, position workflows, and data analytics within computer applications. Responsible for yearly competency assessments of Call Center staff, in collaboration with Call Center Supervisor, to ensure patient safety and customer service standards are met. Acts as an informal leader in the absence of Call Center Supervisor. Communicates with Clinical Nutrition Manager to report any and all customer or staff concerns in the absence of the Call Center Supervisor. EXPERIENCE DESCRIPTION: A minimum of three years of customer service experience including administrative/clerical support, working in food and nutrition call center, computer applications involving customer service or food service is required. Knowledge of nutrition through course work or experience required. EDUCATION DESCRIPTION: High School diploma or equivalent is required. TRAINING DESCRIPTION: Degree or certification in Nutrition desired. SPECIAL SKILLS DESCRIPTION: Working knowledge of Microsoft Office is required. Cbord knowledge is preferred. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work... For full info follow application link. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5275C9011F6B4CC2