Description We are on the lookout for a Customer Success Specialist to join our team in the machinery and worktools industry, based in Milwaukee, Wisconsin. The role involves acting as a dedicated agent to ensure the success of our customers, delivering elite experiences and providing timely solutions to customer concerns. This role offers a contract to hire employment opportunity.

Responsibilities:

• Act as a dedicated customer success agent, ensuring our customers receive massive value from our service.

• Handle a high volume of customer interactions, troubleshooting and resolving concerns independently.

• Advocate for the customer to personalize the overall experience, ensuring minimal effort on the customer's part.

• Utilize self-help tools to assist with technical issues, demonstrating strong knowledge of our products and services.

• Work cross-functionally with key support business units to resolve inquiries.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records.

• Monitor customer credit accounts and take appropriate action to collect delinquent payments.

• Utilize skills in Call Center Operations, Microsoft Teams, Microsoft Word, Microsoft Outlook, and Microsoft Excel to efficiently perform tasks and manage data.

• Use your experience in handling high volume call center environments to meet daily targets and deliver elite customer service experiences. Requirements • Minimum of 3 years of experience in a customer success role within the machinery/worktools industry

• Proven experience in call center operations, including high-volume and fast-paced environments

• Proficiency in utilizing call center metrics to drive performance and customer satisfaction

• Previous experience in a customer success role, with a proven track record of resolving customer complaints effectively

• Demonstrated ability in data entry, with proficiency in computer data entry and typing data entry

• Proficiency in Microsoft Office Suite, including Teams, Word, Outlook, and Excel

• Strong interpersonal and communication skills with a customer-centric mindset

• Ability to work effectively in a team environment and collaborate with diverse teams

• Strong problem-solving skills and the ability to make decisions under pressure

• Proven ability to handle multiple tasks and prioritize effectively

• Excellent written and verbal communication skills

• Demonstrated ability to learn and adapt to new technologies and systems quickly

• Proven ability to maintain professionalism and composure in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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