Jet Aviation Staffing - FBO Operations Manager

Location:

Miami, FL, US

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Management

Requisition Id: 2576

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.

Position:Operations Manager

Job Overview:

The Operations Manager directs and oversees all aviation operations around the FBO to guarantee every operation is conducted with the highest level of safety and exemplary experience all around our FBO. They will have and continue to earn vast experience in general aviation, aircraft handling, aircraft fuel quality control, health, safety, security, and environmental. Most of the work is conducted in areas airport operations area (AOA) with high levels of noise decibels, multiple and significant weather conditions, live aircraft engines including active jet engines and spinning propellers.

Responsibilities and Duties:

The Operations Manager role extends to all areas of the FBO.

• Frequently required to stand, walk, sit, handle or feel; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Occasionally required to lift and/or move up to 50 pounds

• Manage and direct personnel engaged in providing a variety of service requests, safety, and problem

resolution

• Reports to work on time and extends presences at the FBO as the operations may require it. Schedules

are provided in advance and may include days, nights, weekends, holidays, and overtime as requested by

management; team member should maintain flexible availability.

• Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance,

rewarding and disciplining employees; addresses complaints and resolves problems.

• Monitor performance of all team members to ensure technical accuracy, demeanor and adherence to

Company policies and procedures

• Manages security all around the FBO.

• Establishes and maintains great working relationships with customers, vendors, and all others that

conduct business with the FBO.

• Purchases uniforms and other supplies as needed to maintain a great looking and feeling team and

FBO areas.

• Maintains high level of overall customer satisfaction. Monitors and addresses any service and safety

irregularities via prompt corrective actions that also seeks prevention moving forward.

• Ability to read, understand and comply with all company policies, safety and ethical procedures, and

relevant laws.

• Ability to read, write, analyze and interpret general business periodicals, professional journals, technical

procedures or governmental regulations.

• Clearly communicate in English and with the proper tone in person, via telephone, fax, radio

communicators, and in various forms of writing such as data entry, email and hand-written documents

• Manage and conduct Aircraft Fuel Quality Control operations for the FBO

• Manager and maintain Health, Safety, Security, and Environmental requirements for the FBO

• Direct involvement in budgeting process for Operations Department.

• Monitors and controls expenses, man-hours and inventory.

• Coordinate and facilitate transportation as needed for customers by vehicle to and from airport terminal

and local hotels as needed.

• Assist with planning, organizing and preparing for company or customer events.

• Transport crew, passengers or VIP’s to and from the facility to hotels, restaurants and commercial

terminal when necessary.

• Offer assistance and provide personal recommendations to crew members for food, lodging,

entertainment, etc... Assist with personal reservations when required.

• Escort and transport crew and passengers to and from aircraft when necessary.

• Facilitate and assist, when necessary, customers with loading and unloading baggage.

• Resolve customer requests, questions and concerns regarding the Company’s services or products.

• Recognize frequent customers, so as to deliver personalized and efficient service with each visit.

• Ensure all departing aircraft have all requested services and amenities.

• Create memorable first impressions for customers through personal interaction and unique

experiences, which add value to their overall satisfaction

• Anticipate the needs of customers and follow through to ensure all needs are met.

• Exemplifies and acts as a model customer service employee with a leading example of principles,

attitudes, knowledge, etc.

• Drive cars, golf carts, vans, and other similar vehicles.

• Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii)

immediately speak up and/or point out observed safety concerns to all stakeholders

• Ensure aircraft services, catering, ground transportation and all other flight support needs are in place

for the customer’s arrival

• Wears and promotes others to wear Personal Protective Equipment

• Proficiency in computer systems such as internet, email, word, typing, and ability to learn other software.

• Work well as part of a team, get along with others, understand and follow lawful directions and instructions

the first time, follow all company policies and procedures, and ask questions to clarify instructions

• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and

professionalism and always with a sense of cultural awareness and sensitivity

• Ability to prioritize and perform multiple tasks simultaneously

• Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa

• Ability to stand for long periods of time.

Qualifications:

• Bachelor’s Degree (B.A.) from a four-year college or university; or five (5) to ten (10) years related

experience and/or training; or equivalent combination of education and experience.

• Minimum of 18 years of age

• A valid state driver's license

• A professional appearance

• Must possess strong interpersonal, oral and written communication skills.

• Proficient with personal computers and Microsoft office products.

• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance

of an airport security badge, and be insurable by the company’s applicable insurance policies

• Ability to successfully and timely complete training programs

• Strong verbal and written English communication skills

• Ability to work flexible schedules and in various weather conditions

• Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions,

• Preferred:

• (1) one to (2) two years of experience and/or training in aviation, FBO, hospitality, customer service or

another related field

• General aviation experience preferred.

• Preferred: Spanish fluency, French fluency

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Nearest Major Market: Miami