Job Information
Baptist Memorial Navigator-Intake-MHT in Memphis, Tennessee
Summary
Performs intake processes for patients entering programs within the Malignant Hematology and Transplant (MHT) setting. Such programs may include, malignant hematology, autologous or allogeneic stem cell transplant, cellular therapy (CAR T-cell) and gene therapy. Specific tasks include receiving new referrals, verifying insurance, completing clinical history intake to satisfy requirements of the given program, communicating with providers, transplant coordinators, clinic staff and patients about the next steps in the care process. This position includes tracking patients in collaboration with clinicians and transplant coordinators as they move within the MHT Program. Coordination of care before/during clinic visits and participation in programmatic meetings is also required. This position will interface with other team members, including transplant coordinators, financial coordinator, clinicians front desk staff and external customers to satisfy all program goals and requirements. Performs other duties as assigned.
Responsibilities
Coordinate new referrals and verify insurance
Obtain prior authorization for transplant/cellular therapy related care (evaluation testing, line placement, inpatient admission, discharge meds post-transplant)
Prepare itineraries for transplant protocols, testing and appointments and send to patient
Assist with coordination of post-transplant/cellular therapy care including scheduling routine visits and testing per post-transplant protocols and communicate with patients
Attend weekly multi-disciplinary MHT Patient Conference
Complete Malignant Hematology & Transplant Program-specific clinical intake
Coordination, documentation and tracking of care processes in EPIC
Communication with providers about Malignant Hematology & Transplant Program-directed care
Communication with patients about Malignant Hematology & Transplant Program-directed care
Triage calls - including escalation of urgent calls to appropriate provider
Supports other team members with program goals
Completes assigned goals
Requirements, Preferences and Experience
Education
Preferred: Associates Degree
Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Experience
Preferred: 3 Years experience in onocology clinical work
Minimum: 3 Years medical office experience. Knowledge of medical terminology or procedures.
Special Skills
Preferred: Epic
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 18626 - Navigator-Intake-MHT
Facility: BMH - Tipton BCC
Department: TC Stem Cell Transplant BMH Tipton
Category: Nursing Support & Patient Care
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area REQNUMBER: 20835