Description

We are offering an opportunity for a detail-oriented Help Desk Analyst in the tech industry, located in Memphis, Tennessee! This role involves working with our client's Tech Assistance Center, troubleshooting hardware issues, and providing tier 1 support to end users. This is a long-term contract employment opportunity!

Responsibilities:

• Providing technical support, focusing mainly on troubleshooting healthcare imaging systems and equipment.

• Regularly using ticketing systems to document, prioritize, and track resolution of user issues.

• Managing user profiles, access, and security settings through Active Directory.

• Deploying, managing, and troubleshooting Office 365 applications for users.

• Managing and troubleshooting a variety of printers, ensuring proper functionality in a healthcare context.

• Demonstrating understanding of spam and phishing and implementing relevant security measures.

• Providing support for VOIP systems including setup, troubleshooting and user guides.

• Overseeing extensive user management tasks like user addition, deletion, and rights management.

• Configuring and maintaining FTP and STP connections, handling data transmission securely.

  Requirements

Requirements:

• Must have experience supporting a healthcare environment.

• Strong experience with imaging systems, ticketing systems, and Active Directory.

• Proficient in Office 365 administration and troubleshooting.

• Solid understanding of printer setup and management.

• Experience in identifying and mitigating spam and phishing threats.

• Expertise in VOIP systems- setting up, troubleshooting, and providing user support.

• Extensive user management experience notably adding and deleting users, managing roles, and permissions.

• Well-versed with FTP and STP configurations, and secure data transmission methods.

• Demonstrated proficiency in Android Development.

• Proficient in working with Cisco Technologies.

• Experience with Citrix Technologies.

• Strong understanding of Database management and operation.

• Knowledge of EO/IR systems.

• Familiarity with Active Directory.

• Ability to troubleshoot and resolve issues related to Apple Devices.

• Solid understanding of Computer Hardware.

• Experience with Configuration Management.

• Demonstrated ability to manage Deployments effectively.

• Excellent communication and problem-solving skills.

• Ability to work in a team and independently.

• Willingness to continually update knowledge and skillset.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Excellent customer service skills.

• Strong attention to detail.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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