Salesforce Administrator (TS/SCI - Polygraph Required)

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Description

We are seeking a talented and detail-oriented Salesforce Administrator to join our team. As a Salesforce Administrator, you will be responsible for managing and maintaining our Salesforce platform to ensure optimal performance, user adoption, and alignment with our business objectives. You will collaborate with stakeholders from various departments to understand their needs, configure the system, and provide ongoing support and training. Join our team as a Salesforce Administrator and play a vital role in managing our Salesforce platform, ensuring its effective utilization, and supporting our organization's growth and success.

Responsibilities and The Work You'll Do:

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, data integrity, and security.

• Collaborate with stakeholders to gather and analyze requirements, and configure Salesforce to meet business needs.

• Create and maintain custom objects, fields, formulas, validation rules, workflows, and process builder flows.

• Handle data management tasks, including data imports, data cleansing, and de-duplication.

• Monitor system performance and identify opportunities for improvement, implementing best practices to enhance efficiency and user experience.

• Provide ongoing support to Salesforce users, troubleshooting issues and answering questions.

• Conduct regular training sessions and create user documentation to promote user adoption and ensure effective utilization of Salesforce features.

• Stay up-to-date with Salesforce releases and new features, evaluating their applicability to our organization and coordinating the implementation of relevant updates.

• Collaborate with cross-functional teams to integrate Salesforce with other systems and applications.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field.

• Proven experience as a Salesforce Administrator, with a deep understanding of Salesforce platform administration and configuration.

• Salesforce Administrator certification (ADM 201 or higher) is required.

• Strong knowledge of Salesforce data model, security model, and declarative features (such as workflows, process builder, and validation rules).

• Experience with data management and data quality techniques within Salesforce.

• Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve system issues.

• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

• Detail-oriented with a focus on data accuracy and system integrity.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Experience with Salesforce Lightning and familiarity with Apex and Visualforce is a plus.

• Ability to work fully onsite in Chantilly, VA

• Active TS/SCI + Polygraph required.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Skills and Attributes:

• Data Management/Data Transfer, Data Quality Control

• Detail Oriented, Face-to-face Communication, Interpersonal Skills, Managing Workflow, Priority Management, Problem Solving

• Salesforce Administration, Salesforce Data Management Platform, Salesforce.com Visualforce, Lightning Web Components

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Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.