At RideNow Powersports of McKinney, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!

RideNow Powersports of McKinneyis a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Service Manager with strong leadership skills this could be the perfect fit!

Service Manager Responsibilities

• Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more

• Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met

• Effectively coach and train service department team members

• Track the day-to-day performance, growth, and profitability of the service department

• Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers

• Maintain a list of all ROs and review daily for problems, deletions, and concerns

• Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service

• Any other duties deemed necessary for the overall success of the department and dealership as a whole

• Maintain a positive working relationship with all departments and employees

Requirements

• Minimum of 5+ years of progressive experience within a Motorcycle/Powersports, Automotive..etc service department

• Full understanding of operations within the service department

• Highly organized with a strong sense of urgency

• A strong focus and determination for superior CSI scores (Customer Service Focus)

• Strong sales and management skills

• Previous experience in developing and coaching a high-performance service team

• High school diploma or equivalent

• Valid driver's license required and motorcycle endorsement preferred.

• Computer Literate

• Mechanically competent

• Excellent customer service and communication skills

Benefits

What RumbleOn/RideNow Powersports of Gainesville Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)

• Life and disability insurance

• Generous Vacation/PTO Plan

• Employee discounts

• Dedicated leadership team who supports and cares for employees

• The opportunity for growth and a solid long term career...we promote from within!!

• Competitive Pay- Base Salary plus commission payout on department performance

• Awesome company events...we work hard but play harder!

• And more…

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment·