Company: Seifert Technologies  Location: Massillon, OH Position: Network Administrator  Job Summary:

The Network Administrator at Seifert Technologies is responsible for maintaining and supporting the company's IT infrastructure, ensuring seamless network operations, and providing technical support to clients. This role requires a proactive and communicative professional who can troubleshoot complex IT issues, manage backup and disaster recovery solutions, and maintain up-to-date IT certifications. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a thorough understanding of network systems and protocols.

Primary Job Responsibilities:

• Customer Communication:

• • Provide clear, friendly, professional, and helpful communication with all stakeholders.
  • Establish clear expectations regarding actions and timeframes for resolution.

• Helpdesk Ticket Management:

• • Monitor and respond to helpdesk tickets received via telephone, email, or remote monitoring tools (Labtech).
  • Provide first and second-level troubleshooting for desktops, email, viruses, servers, and other IT issues.
  • Enter and update tickets in the ticket tracking system (Connectwise).
  • Escalate complex issues to the appropriate tier or management.
  • Ensure timely and accurate ticket closure.

• Escalated Support:

• • Receive and handle escalated support tickets.
  • Go onsite to customer locations for projects or support as needed or directed.

• Backup and Disaster Recovery Management:

• • Monitor and maintain customer backup and disaster recovery solutions.
  • Track customer backups to ensure systems are operational.
  • Enter and update tickets related to backup issues in Connectwise.
  • Resolve backup issues or escalate as necessary.
  • Visit customer sites or MCTV for issue resolution when necessary.

• Time Management:

• • Log work hours, including login/logout and lunch breaks, in the time management system (VTMan).
  • Track and enter all time and work details in Connectwise.

• IT Equipment Setup and Troubleshooting:

• • Set up or troubleshoot desktops, servers, switches, wireless access points, network printers, routers, and other IT equipment.

• Training and Certification:

• • Share knowledge and train others.
  • Continuously update and maintain approved IT certifications.

• Documentation:

• • Maintain accurate and up-to-date documentation of all processes and solutions.

• In-House Support:

• • Provide internal IT support as needed.

• Other Duties:

• • Perform additional tasks as required by management.

Qualifications:

• High School Diploma required, Associates or Bachelor's degree preferred.
• 3 years' experience as a Network Administrator or in a similar role.
• Certifications in A+, Network Essentials, MCSA Desktop, or MCSA Server preferred.
• Results-oriented with strong, friendly communication skills.

* Additional Requirements: -Criminal background check and drug screen are a condition of employment -Use of personal vehicle and valid driver's license  -Ability to lift up to 20lbs *Benefits: -Health Insurance -Dental Insurance -Vision Insurance -401K -Paid Holidays -Paid Time Off 

EEO STATEMENT: Our company provides equal employment opportunities to all applicants without regard to race, color, religion, gender, nat