Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

What you will do:

• Provides a warm welcome to all customers by immediately making eye contact, smiling, and verbally greeting them.

• Register patients in a timely/courteous manner into HealthQuest according to established policies and procedures (including manual registrations during downtimes).

• Utilize Emdeon and necessary banking programs to accurately collect payment.

• Checks/ orders all imaging tests via Radnet by verifying physician written order and account information.

• Actively participates in area huddles and departmental meetings utilizing problem solving daily.

• Maintains required department confidentiality and abides by HIPPA regulations.

• Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.

Hours: Full Time , Monday - Friday working 8:00am-5:00pm. No nights, weekends or holidays!

Minimum Qualifications:

Education

• High school diploma or equivalent; knowledge of medical terminology is preferred.

• Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma

• Good working knowledge of insurance (co-pays, types of insurance, etc)

• Medical terminology preferred.

Position Highlights and Benefits:

• Mercy Nurses Rock Scholarship - loan repayment for ADN or BSN

• Education Assistance offered

• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran