At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

To provide a high level of support and service to the center’s events through its setup and audio-visual needs. Set up includes tables, chairs, stages, dance floors and audio-visual equipment. This position is based on an eight-hour day, and in accordance with facility standards. This position may work a flexible schedule which may include: days, evenings, weekends or holidays based upon the needs of the facility.

• Complete conference room setup as assigned;

• Work with Guest Services to move, install or transport any and all setup items needed for an indoor and outdoor event within the conference rooms or outdoor events;

• Working knowledge of all audio visual (A/V) equipment housed in the building;

• Ensure proper use, storage and maintenance of all A/V and meeting room equipment;

• Ensure there is proper back up in the event that any equipment is not properly functioning;

• Review the trace report and daily assignment sheet at the beginning of each shift to ensure rooms are set as contracted.

• Confirm and setup A/V equipment needs as specific in each contract;

• Adjust lights, volume, and temperature as needed for each room before guests arrive;

• As needed, communicate with the Food Service Lead regarding any special needs;

• Pass necessary information to next staff member on duty ensuring smooth transition, and continuous customer support for guests, during shift changes;

• If no upcoming events, set up rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event requirements;

• Maintain inventory of all Conference Center necessities, and order as needed; items such as paper products, table linens, tables and chairs need to be on-hand, and in good condition when needed;

• SKILLS, EDUCATION AND EXPERIENCE Required Qualifications

• High School diploma or GED;

• Minimum of two years working in a housekeeping or janitorial role; in certain situations, similar work experience may meet this requirement;

• Proven experience working well with both external customers, and co-workers, in a role where customer service and hospitality is essential;

• Must have ability to learn the location of conference rooms, tables, chairs, and audio-visual equipment, ultimately gaining thorough knowledge of the building;

• Must be able to work in a fast-paced environment without compromising attention to detail, making decisions quickly at times, and possessing good judgment;

• Ability to work independently, while referring any unusual circumstances to the Housekeeping Supervisor;

• Maintain a clean and professional appearance;

• Maintain a friendly and approachable attitude towards guests and staff;

• Provide guests with a lasting experience of the Center, with intent for return business;

• Respect all facility equipment and property and use with care to avoid unnecessary damage;

• Knowledge of, or ability to learn and understand, safety procedures:

• Reporting all safety hazards and suspicious activity to direct supervisor;

• Learning their role, and carrying it out, in any emergency event;

• Ability to understand the different functions performed in all RCC Operations departments, as well as interdepartmental communication between foodservice, maintenance, housekeeping, guest services and grounds;

• As with all members of the R&CC - promotes throughout the department the Mission Focus of the Sisters of Bon Secours:”…to defend and care for all of creation; to cry out with others against injustice and all that diminishes life on Earth.”;

• Preferred Qualifications

• Prior experience trouble shooting advanced A/V equipment issues and/or additional equipment such as televisions, microphones, LCD projectors and laptops;

• In-depth knowledge and understanding of OSHA and Safety requirements

• CPR and First-Aid certified

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com