Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank: American Banker Best Banks to Work For in 2021, 2022, and 2023 Top Workplaces USA national award in 2022, 2023, and 2024 Newsweek's America's Best Banks 2023, and 2024 At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Job Purpose This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for ATM, Debit, and Prepaid Debit Card Products offered by Peoples Bank. The candidate, by using job knowledge and available systems information, must make every effort to independently answer questions and resolve issues in a timely manner. Job Duties Responsible for assisting both internal and external customers with questions and problem resolution for ATM, Debit, and Prepaid Debit Card Products offered by Peoples Bank via phone or through automated systems Responsible for providing information, research, and problem resolution for disputed ACH and Debit Card transactions. Process disputes, chargebacks, and re-presentments daily Maintain thorough understanding of all procedures and applicable regulations Will monitor reports, complete service requests and perform routine debit card maintenance Process requests for employee credit cards Monitor disputed transactions for possible fraudulent activity Will perform special projects as assigned Normal Hours are 8:00am to 5:00PM, Monday - Friday; some Saturdays 8:00am-12:00pm. Education, Experience and Job Skills High School Diploma or GED certificate required, Associates degree preferred At least 1 year of banking experience preferred Knowledge of MasterCard Dispute processing preferred Must have strong customer care skills and attention to detail Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike Ability to set work priorities while under pressure to meet daily deadlines Strong knowledge of Microsoft Office products Prior experience with Lotus Notes and FIS/IBS financial software products is preferred but not required Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management Efficiency oriented, self-motivated and a flexible team player who is adaptable to change Basic Qualifications: High School diploma or