13137BRDepartment Name:MMS Service Excellence Location:Meriter Hospital Job Description: The RN Patient Advocate supports quality care outcomes by responding to patient and family concerns. The position expedites the best outcomes for patient and families by utilizing a collaborative, multi-disciplinary approach focusing on the patient and family centered care model. The RN Patient Advocate utilizes their clinical knowledge to aid in advocacy and collaboration with the interdisciplinary care team.

The RN Patient Advocate takes, reviews, and assesses the complaints and grievances and inputs the information in the RLDatix software. Communicates patient concerns to the appropriate staff to provide the best outcome for the patient and UnityPoint Health – Meriter.

Coordinates with Risk Management, Patient Safety, Corporate Compliance and Legal Counsel to provide positive patient outcomes, and to mitigate complex risk and legal factors. Utilizes their clinical knowledge and experience to identify compliance, risk and safety issues. Coordinates with UW Patient Relations on patient complaints and grievances that cross health systems.

The RN Patient Advocate works collaboratively and communicates effectively with a variety of disciplines to include the direct care team members, managers, directors, providers and executive leadership. Is able to communicate clearly and effectively both verbally and in writing.

Is fluent in using on-line improvement tools and administrator of system Patient surveys. Provides leadership, and role models behaviors and tactics to improve patient experience. Presents to committees as needed.

Why UnityPoint Health?

• Commitment to our Team – For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare (https://www.unitypoint.org/news-and-articles/press-releases/unitypoint-health-named-top-place-to-work-in-healthcare-for-second-consecutive-year) by Becker's Healthcare for our commitment to our team members.

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture (https://www.unitypoint.org/join-our-team/our-culture) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development – We believe equipping you with support and development opportunities (https://uphtotalrewards.com/my-personal-growth/) is an essential part of delivering a remarkable employment experience.

• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

  Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

  Required Qualifications:

• Bachelor of Science degree in Nursing (BSN). Will consider other nursing degrees on an individual basis.

• Relevant clinical experience working with patient and families.

• Valid driver’s license when driving any vehicle for work-related reasons.

• Licensed Registered Nurse in the state of Wisconsin

• Client Rights Specialist Training to be obtained within 6 months of hire.

• Proficient computer skills and Microsoft Office

• Ability to present/coach/teach effectively, excellent verbal and written communication

• Process improvement experience

• Ability to act independently while maintaining an environment of teamwork and collaboration

• Ability to analyze current processes and patient/family interactions, identify problems or opportunities and make recommendations

• Superior interpersonal skills, including an ability to build relationships

• Navigate EPIC for clinical information

  EEO/M/F/D/V

Auto req ID:13137BRWeekends:NoZip Code:53715Compensation:Starting at $32.73/hour, commensurate with experience.Job Title:RN Patient Advocate; 0.8 - 1.0 FTE, Day ShiftSite Address:202 South Park StreetWork Schedule:WeekdaysHours Per Week:40Status:Benefit Eligible City:MadisonFTE:1.0