12854BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description:

The Guest Services Assistant (GSA), Information desk, Greeter and Health Screener is the front door Ambassador to all patients, families, visitors, physicians, affiliates, students, clergy and employees. The GSA position ensures each customer receives exceptional assistance as related to: information, health screening, visitor management, directions, wayfinding, concierge services, transportation, and guest lodging.

This position may have a primary focus to either the Guest Services Desk or the Information/Greeter/Health Screening desk but expected to provide support to either area to maintain operational needs.

The GSA coordinates scheduling of all contracted interpreters, is responsible for cash reconciliation and cash handling, external transportation billing and cash posting, and maintains Lost & Found items.

The Information/Greeter/ Health Screener desk will initiate positive customer service relations by demonstrating a welcoming personality for patients, family, visitors, and team members. Conducts wellness screening according to organizational and CDC guidelines to ensure our patients, families, visitors, and team members entering our facilities meet the established criteria. Aids in keeping a safe environment in the hospital areas where screening stations are located. Supports the management of patients and visitors entering into the lobby for hospital and hospital-based clinics.

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

  Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

Required Qualifications:

• High School Diploma or GED

• 2 years of post-high school experience in a fast-paced office/reception type setting, health care setting or customer service related experience.

• Knowledge of MS Office Suite especially Excel, Word and Outlook.

• Must have solid computer and typing skills.

• Strong math skills with ability to work with money and dispense change correctly.

• Ability to interact with a diverse population.

• Excellent oral communication and listening skills.

• Excellent customer service experience and skills.

• Standard keyboarding skills ·

• Ability to multi-task and answer multi- line phone.

• Strong organizational and problem-solving skills.

• Must be able to work with minimal or no supervision.

• Must maintain confidentiality and protect privacy patients.

• Maintain professional appearance and maturity.

• Possess excellent judgement in meeting the needs of our customers.

• Valid driver’s license when driving any vehicle for work-related reasons.

Preferred Qualifications:

• EPIC scheduling experience

• Cash handling experience

• Public Notary

• Knowledge of medical terminology and hospitality services from a post-secondary school extremely helpful.

• Familiarity with Hospital departments, staff, locations, and general functions desirable.

  EEO/M/F/D/V

Auto req ID:12854BRWeekends:YesZip Code:53715Compensation:$17.79/hour+ based on experienceJob Title:Guest Services Assistant/Health Screener; 0.5 FTE; Day ShiftSite Address:202 South Park StreetWork Schedule:every wed-Fri, 10a-2p and E/O weekend 7a-3pHours Per Week:20Status:Benefit Eligible City:MadisonFTE:0.5