*Purpose * The Risk Assessment Clinical Program Manager is responsible for providing customers in North America support during launch and throughout the program lifetime to promote success of their risk assessment programs.  Working with the Volpara Health installed base customers as they launch their Risk Assessment Service Line, this position will manage the impact of technology implementation in order to optimize clinical, financial, and operational success of the high-risk genetic and imaging screening program.  This position will also develop customer tools and templates, criteria for assessing current customer satisfaction, measure current state, and develop a set of priorities for engaging with customers to meet their goals.  Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support. 

Responsibilities 

• Owns IB database to ensure information is current and complete.  
• Owns and manages an IB dashboard establishing key metrics around customer's definition of success and outcomes metrics. 
• Leverages existing workflow tools and cross functional teams post sale to ensure customers are meeting established goals. 
• Shares customer best practices and generates new tools and tactics based on key learnings. 
• Works with large hospital systems and corporate accounts strategically to show benefit across the system and influence adoption by more sites.  

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``` - Generates business cases studies and outcomes reports for strategically selected sites.    - Plays a role in leading our Volpara Health and Epic Users Club (meetings and online forum).  - Use performance management skills to assist sales team in developing sales, marketing and customer service strategies.  - Develop systematic process for addressing common customer challenges with actions for customers to implement change and achieve success.  - Produce well-written post-sales reports and provide regular feedback on customer satisfaction and needs. 

Competencies  Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services (i.e. financial planning, reporting and strategy); Acts with customers in mind; Establishes