Reference #: 1a84278b-510b-4a1e-91cb-5af56761644a

Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our and how you can bring it to life as an Ameris Bank teammate.

The Branch Manager is responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. The position is also responsible for assessing skillsets, assigning resources, and serving as a coach to drive team and individual performance to meet sales and service objectives. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales and service goals objectives as outlined by Bank leadership
• Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Assistant Branch Managers, Head Tellers, and Travel Bankers
• Responsible for optimizing use of resources to meet operational needs of the branch
• Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning
• Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence
• Manages branch safety, security, and compliance
• Protects against criminal or fraudulent activity, risk or exposure
• Performs regular audits of vault and teller cash with proper documentation
• Represents the Bank in business development efforts and at networking and community functions
• Ensures regular communication with Bank leadership
• Maintains knowledge of banking products, programs, services, and promotions
• Leads training and staff meetings
• Approves policy exceptions within authorized limitsResponsible for achievement of branch objectives, sales and service objectives as set by Bank leadership
• Responsible for making outbound calls and external appointments to grow deposit portfolio
• May perform all sales and service functions of the branch as needed
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty
• Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team

Able to provide a high level of interactive service to others, building relationships, and addressing identified needs

Knowledge of banking policies and procedures

Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies

Strong written and verbal communication skills

Intermediate PC proficiency

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