Job Information
Randstad US patient support call center in louisville, Kentucky
patient support call center.
louisville , kentucky
posted september 6, 2024
job details
summary
$16 - $17 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4603396
job details
Randstad is looking for individuals to join our team with a leading pharmaceutical company in Louisville, KY! Position will be on site daily with a team of supportive representatives and leads responsible for providing the utmost customer service and support to our patients! Hours are flexible, M-F between 8am and 8pm, 40 hours weekly! Pay rate is $17/hour with full time conversion potential! Apply today and lets get started!
salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
Do you love helping people and making a difference in their everyday life? Would you like to play a vital role in providing support to patients and healthcare providers?
If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals, check out the details below to learn more!
If this role sounds like something you would excel at, today! We'd love to speak with you.
Overview
Job Title: Patient Support Representative
Location: Louisville, KY 40299
Environment: 100% in office
Pay Rate: $17/hr
Duration: long term contract assignment with potential for extension or conversion based on performance and attendance
Daily Responsibilities
Handle inbound phone calls, emails, and/or emails to provide outstanding customers support to patients and healthcare providers
Investigate and resolve issues which may arise during interactions with patients and healthcare providers
Handle data entry tasks, including system updates and documenting interactions with patients and healthcare providers
Remain flexible, organized, and adaptable to changing program rules and regulations
Respond to program inquiries, report adverse events, and execute day-to-day operations
Multiple full-time shift options are available: M-F from 8am to 8pm, 8 hour shifts, 40 hours weekly
Please here https://forms.gle/C7cUeah4AX2neYfz5 for consideration!
The essential functions of this role include:
- working in a smoke free environment
Skills
Patient Support
Call Center Support
EMR
EHR/Epic
Industry Representative
patient access
Healthcare System Navigation
Health Insurance Policies
Healthcare Network
Compliance Requirements
Medicare Compliance
Patient Care Coordination
Patient Financial Services
HIPAA
Follow-up
Active Listening
Telephone Etiquette
Empathy
Interpersonal Sensitivity
Systems Support
Customer support
Adapting to Change
CRM
Basic Software Skills
Basic Computer Skills
High Volume (1 year of experience is required)
Qualifications
Years of experience: 1 year
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
LT
lisa thill
- lisa.thill@randstadusa.com
Randstad US
- Randstad US Jobs