Job Description

What you will be doing in this role:

The Patient Liaison is responsible for providing efficient, personalized high-level concierge services to patients. This individual serves as a designated patient navigator ensuring timely access to clinical services and providing information and resources to patients to optimize their experience. The Patient Liaison researches and stays current on Cedars-Sinai specialty services, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and demonstrates cultural sensitivity. Your duties will include:

• Serving as liaison between Cedars-Sinai specialty programs and patients.

• Providing patients with details on their care plans, ensuring timely scheduling of clinical appointments and arranging for all non-patient care services that support the delivery of high-quality, patient-centric care.

• Accompanying patients to appointments and visiting patients while in the hospital. Aiding in navigating CSMC systems and processes

• Ensuring that all non-clinical needs (e.g., language, diet, religion, cultural tourism/accommodations) are being arranged.

• Managing the post-discharge process for patients, including providing packaged medical reports, physician instructions and discharge prescriptions.

• Responsible to adhere to all patient services protocols and ensure charting is completed in appropriate applications.

In this role you will need to demonstrate full command of a foreign language to provide interpretation services for patients. You may also be required to translate medical records for second opinion/consultations.

You will be asked to interface with other Cedars-Sinai departments and physician offices, as well as external partners (e.g., embassies, insurance companies, referral agencies, consultants, and third-party vendors) to support the delivery of high-quality patient care.

This is a limited term, benefitted role, which is anticipated to last through approximately October 1, 2024

Qualifications

Requirements:

• High School Diploma/GED required. Associate degree/College Diploma in Hospitality or a related major preferred

• Minimum of 2 years’ experience functioning in a concierge/liaison role or equivalent role required.

• Passing the Cedars Sinai Medical Interpreter Exam.

• Must be fluent in Arabic.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Req ID : 1871

Working Title : Patient Liaison - Arabic (Limited term)

Department : International Health

Business Entity : Cedars-Sinai Medical Center

Job Category : Patient Services

Job Specialty : Patient Relations

Overtime Status : EXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $30.45 - $47.20

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.